Front Office Administrative Assistant

 PRIMARY FUNCTION OF THE POSITION

Under the supervision of the Office Manager, the Administrative Assistant – Operations will lead lunch duty supervision, bus dismissal processes and be the main point of contact for the school and all staff during evenings.  Additionally, he/she will provide assistance, coordination, and support to the entire front office, including Operations, HR, and Health Office as needed.  The Administrative Assistant – Operations will be doing the clerical and administrative day-to-day work that supports and advance each department as it relates to internal and external support.  He/she will be supporting multiple units and must be able to multi-task in a face-paced environment understanding urgency in project assignments. 

 The Administrative Assistant – Operations must be bilingual in English and Hmong and have the ability to demonstrate a strong work ethic, have integrity, and is accountable for his/her actions.  He/she will align himself/herself with NMA’s core principles and understands the unique challenges of an immigrant and refugee community.  A successful Administrative Assistant – Operations will also have experience in a high-performing fast-paced environment.

POSITION SPECIFICATIONS

Arrival and Dismissal Supervision

• Oversee other staff members during arrival and bus dismissal
• Ensure the safety and health of scholars during arrival and bus dismissal
• Supervise scholars to ensure scholars practice the RHINO Way 

Customer Service & Front Desk

• Manage the operations of the entire front desk including greeting and screening visitors and phone calls
• Provide exceptional customer experience when at NMA
• Ensure all checking in/out are followed through and reconciled at the end of the day
• Work with teachers and families on children pick-up/drop-off and communicate to families accordingly
• Ensure students seeking assistance in the office receive the necessary service and/or ensure their safe return to class when appropriate
• Support transportation with issues pertaining to PM scholar drop-offs
• Complete any and all paperwork as assigned 

Administrative and Clerical Duties

• Ensure printers, copiers, office supplies, equipment, and systems are in working conditions for teachers and staff to use
• Ensure printers and copiers are filled with copier papers
• Fulfill classroom supply requests
• Support the Administrative Assistant with replenishing supplies
• Provide clerical support such as filing, faxing, scanning, copying, and filing to the entire front office
• Monitor hallways, school buildings, during and after school
• Supervise any students while in the office and offering a friendly and caring office environment
• Support all front office staff in any and all clerical, administrative, and support duties as assigned

 Office Support

• Provide backup support to the front office including front desk, transportation, and health office as needed
• Provide support to HR and operations as needed
• Provide quality customer service to parents, families, and scholars

Salary : $16 - $20