What are the responsibilities and job description for the Help Desk Support Technician position at New Millennium Consulting?
Job Details
One of our clients in Boston, MA, is urgently looking for Help Desk Support Technician.
Hourly Rates: $28 - $30 per hour (W2)
Duration: Long-term
Must Have:
Should have at least 5 years of experience with the following:
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- Hands-on experience with imaging and configuring laptops and desktops
- Expertise in providing support to O365 including Active Directory
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Support for the Mobility devices. Experience with JAMF and iPhone support would be a plus
- Experience with Ticketing system - ideally with ServiceNow
Responsibilities:
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $28 - $30
