Workforce Development Program Manager

About the Organization:

New Moms believes in the strength, skills, and potential of young moms. Our comprehensive approach provides housing, job training, academic coaching, and family support to give moms and their children a path to lasting success. Combining behavioral research, proven methodology, and 40 years of real-world experience, New Moms has established an equity-driven model for generational change, challenging the barriers caused by systemic poverty and racism.

Our Commitment to Equity:

New Moms prioritizes racial equity as a strategic and organizational imperative. Strong candidates will be committed to integrating diversity, equity, and inclusion (DEI) values into their work goals and will be evaluated on their impact.

About the Job:

This position provides day-to-day management, programmatic leadership, direction, and oversight of New Moms Workforce Development programs focused on supporting young moms as they obtain permanent employment or pursue post-secondary educational opportunities. This position works in partnership with the Bright Endeavors team to ensure program goals and growth aligns with operations of a growing social enterprise. The Workforce Development Program Manager will champion all New Moms values including our commitment to diversity, equity and inclusion, in both strategic planning and performance. This position works at Bright Endeavors in the East Garfield Park neighborhood. Starting Salary Range: $60,000 $66,000 DOQ

Key Job Responsibilities:

Program Management:

• Supervises coaches to assure all contractual benchmarks are met within the Workforce Development program
• Assists the Director of Workforce Development to provide leadership and oversight of service delivery including program development, implementation, and supervision of staff
• Responsible for the hiring, training and supervision of a diverse team
• Provides executive skills reflective supervision with direct reports and provide coaching to help staff grow as professionals and excel in their role
• Provides coverage for staff who are absent or assigns to others when necessary
• Provide indirect supervision of 12-30 temporary Production Assistants (participants) while enrolled in our 16-week Job Training program
• Provides professional development opportunities to team members
• Support staff in providing mental health case management and/or crisis response to participants experiencing emotional distress or mental health symptoms
• Supports overall outcomes and impact by strengthening coaches work with participants reviewing and analyzing data from digital coaching tools, including by not limited to New Moms app, survey platforms, resource hubs, etc.
• Works collaboratively with BE business team to identify gaps and needs to ensure high- quality coaching and manufacturing standards are met
• Supports the College Success pilot to monitor measures of success of participants persisting toward college degree attainment and/or long-term certification programs.
• Responsible for orientation of volunteers and interns involved within the Workforce Development program
• Assists with programmatic internal and external data management training, data entry, and compliance to ensure staff compliance with Agency and funder database requirements checking monthly for accuracy and completion
• Responsible for budget implementation and adherence
• Develops formal and informal relationships with community service providers maximize program capacity

Other Organizational Leadership:

• Upholds the New Moms Executive Skills Coaching approach which is grounded in racial equity
• Regularly participates in agency and program staff meetings, as well as professional group seminars or conferences to enhance professional knowledge and job skills
• Represents New Moms in a positive and constructive manner in all interactions with participants, staff, board, government officials, funders, and community partners
• Committed to developing further as a leader by participating in the New Moms professional development model, demonstrating achievement in competencies defined by the agency
• Performs other related duties as assigned

Qualifications:

Education:

• Bachelors degree in a related field required; masters preferred (verification of education must be verified upon hire)

Experience:

• More than three (3) years of relevant experience required; in training or workforce development preferred
• More than three (3) years of experience hiring and leading diverse teams required
• Experience managing multiple funding contracts, WIOA and/or CDBG contracts experience preferred

Skills/Traits:

• Strong track record in managing a comprehensive and complex array of projects with intellectual curiosity, attention to detail and a results-oriented approach
• Excellent communication skills, both oral and in writing
• Proficiency in the use of personal computers and Microsoft software applications

Other requirements:

• Valid drivers license, with safe driving record and valid insurance; Daily access to a reliable car required
• Must have the ability to work evenings and weekends, depending on the needs of program

Work Environment: Individual must be able to stand and sit up to eight (8) hours at a time; be able to walk up and down stairs and be able to lift/move items up to 30-40 pounds or be able to perform these tasks with reasonable accommodations. The noise level and temperature in the environment may vary.

New Moms Benefits: We offer a comprehensive benefits package to full-time employees including health, dental, vision, disability, and life insurance; matching on retirement savings up to 3%; 15 paid holidays; and generous paid time off. We also offer several unique benefits to New Moms: discounts on Bright Endeavors products, free optional spiritual direction services, and half days on Fridays in the summer. Our Flexible Work Options policy allows for staff to work some hours remotely once training is complete. For licensed employees, you will receive over 20 free CEU's during onboarding and an additional 1.5 free CEU's/month throughout employment. We promote professional development and provide time for you to attend other external trainings opportunities as well. New Moms is a qualifying employer for student loan forgiveness and your time employed counts toward eligibility.