Clinical Case Manager

Job Details

NOTE: Job Location is in Gresham, OR. 

Purpose: (General description and summary)

The Clinical Case Manager is a member of the Bridging Connections Motel Support Team that provides outreach and support to serve participants who are housed in emergency motel placements. The goal of the Bridging Connections Motel Support Team is to provide supplemental support and connection to motel program participants and aid consumers in accessing community based resources. The Clinical Case Manager will provide services which include: advocacy, crisis prevention and de-escalation, skills training, community navigation, case management, transportation to appointments or facilitation of transportation (ie. Ride to Care, Trimet LIFT, etc.), collaborative meetings with treatment teams, motel management and other external providers to ensure safe housing placement, obtaining food boxes, and referring to community based mental health and substance use disorder providers if needed. With additional peer and risk case management support the program aims to minimize participant hospitalizations (emergency department and psychiatric admissions), increase necessary contact between the participant and their respective mental health and substance use service providers, and aid linkage to transitional or permanent housing programs. This job requires to be on site to provide services.

 

Accountabilities: (Responsibilities of the job)

Engagement and Collaboration

• Provide skills training, advocacy, case management, community navigation to support caseload participants in working towards their identified goals
• Willing to meet and engage with people “where they are,” including their environment and readiness for change.
• Meet consistently with participants within the motel setting and community
• Providing opportunities for group activities, skills training, socialization, community integration.
• Maintain professionalism in encounters with participants and other providers.
• Must be able to assist in de-escalation and crisis as needed

 

Case Management

• Ability to work in collaboration with emergency services (ie. police, Project Respond, Multnomah County Crisis, Behavioral Health Unit)
• Ability to work in collaboration with acute care settings if necessary.
• Provide support, assistance, and advocacy for linkage to resources and maintenance of resources.
• Coordinate with providers and resources involved in participant goals and care consistently, including but not limited to weekly contact and care conferences as indicated. 

 

Crisis Prevention/De-escalation/Harm Reduction

• Provide crisis response and de-escalation in a community based setting.
• Use crisis prevention approach to decrease use of crisis services, Project Respond, EMS, police, hospitalization, etc.
• Ability to work in collaboration with emergency services (ie. police, Project Respond, Multnomah County Crisis, Behavioral Health Unit)
• Ability to work in collaboration with acute care settings if necessary
• Must be able to assist in de-escalation and crisis as needed
• Support harm reduction approach, linkage to resources such as, but not limited to: clean needle exchange, NARCAN, MAT, SUD services, education around harm reduction, etc.

Supportive Skills Training

• Providing direct support in one-on-one settings within the assigned motel or the community as needed

• Provide group skills training opportunities and facilitation of opportunities.
• Assess the functional level and program needs of each participant, providing skills training as indicated.

• Provide individual and group skills training opportunities at motel as well as in the community, including but not limited to: ADLs, iADLs, coping, regulation, safety, interpersonal, community integration, community navigation, etc.
• Provide support in milieu setting as indicate and opportunities arise.

 

Documentation/Expectations

• Complete documentation and data entry as required by contract (ie. Electronic Health Record and HMIS/ServicePoint system, etc.) within 48 hrs.
• Utilize centralized scheduling to account for client appointment, meetings, training, etc.
• Utilize outcomes based care tools in order to provide outcome informed care.
• Ensure timely completion of all required paperwork. 
• Maintain a regular work schedule, including some evenings.
• Work to increase level of cultural sensitivity, awareness and competency regarding Person-Centered Services.
• Attend and positively participate in required team, agency, and interdisciplinary meetings.
• Use trauma-informed, person centered approach and language and participate in ongoing training and education.      
• Provide crisis response in a community based setting.  

 

Description of other duties:

• Perform other duties as assigned.
• Provide support to teammates and foster a culture of inclusion, trust, and safety.
• Complete all other assignments in a timely manner as requested by supervisor.

 

Core Competencies:

• Communication: Clear, direct and concise.  Keeps people informed. Listens effectively to others.
• Teamwork: Effective at working in team situations.
• Utilizing available resources for personal wellness: Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs.
• Adaptability: Ability to modify or change service delivery as needed to best fit the needs of program participants and New Narrative values
• Analytical thinking:  Attention to detail over sustained periods of time.
• Dependability: Counted on to follow through on commitments: at work each day and on time; work completed in a timely fashion.
• Aptitude: Ability to comprehend and apply new ideas, processes and procedures, or training.
• Demeanor: Remaining calm in crisis situation, empathetic, unbiased, non-judgmental and excellent peer model skills.

Supervision Received:

• Receive regular supervision from the Intensive Services Motel Program Manager, seeking additional supervision whenever necessary.
• Participate in interdisciplinary team meetings and group supervision as required.

 

Other General Expectations:

• Attend and positively participate in required meetings.
• Uphold New Narrative Mission and Values in all interactions.
• Ability to work as a team member, remain flexible and establish priorities as a group.
• Ability to work independently when necessary.
• Ability to take direction from supervisor.
• Ability to learn and utilize new skills.
• Ability to display a non-judgmental attitude.
• Creative, innovative and progressive problem-solver.
• Ability to take initiative on new tasks.
• Ability to multi-task and remain calm in a busy and stressful environment.
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
• Pursue ongoing development of skills and competencies, including:
  • • A minimum of 12 hours per year continuing education in the area of mental health/dual recovery;
    • 4 hours annual training in cultural competence;
• Follow all New Narrative policies, procedures, and protocols.
• Follow through on all directives and instructions.
• Maintain CPR and First Aid Certificate.
• Must be able to pass a criminal history check through the Department of Human Services.

 

Qualifications:

• Qualified Mental Health Associate credential required
• Premium offered to candidates for bilingual skills
• Incumbents with a substance use disorder must be sober and free of substance use for 2 full years preceding date of hire, and must maintain this sobriety.
• Must maintain current Oregon driver’s license and insurance. Must have own reliable vehicle to meet participants in the community, as the position requires a lot of driving.
• Must have a high school diploma or equivalent.