Access Center Event Assistant

TIME FRAME: SHORT TERM, SEASONAL POSITION

ALL EIGHT JAZZ FESTIVAL EVENT DAYS: April 24-27 & May 1- May 4, 2025

POSITION SUMMARY

Under the guidance of the Access Program Coordinator and with support from staff and volunteers, the Access Center Event Assistant facilitates the daily operations of the Festival’s Access Center in compliance with Title III of the Americans with Disabilities Act (ADA). The Access Center serves as the hub for accessibility services and accommodations provided to patrons with disabilities. For more information, visit https://www.nojazzfest.com/patrons-with-disabilities/

ESSENTIAL FUNCTIONS

Providing ADA Accommodations:

• Understand and implement complex disability access concepts.
• Respond to patron accommodation requests in accordance with the ADA.
• Engage with patrons to assess their needs and provide appropriate accommodations.

Administration:

• Organize, prioritize, and execute tasks with attention to detail and accuracy.
• Maintain professionalism under pressure, handling multiple demands and frequent interruptions.
• Interpret and apply various instructions in written, oral, diagram, or schedule formats.
• Ensure the Access Center is properly set up, organized, and maintained daily (e.g., setting up tables and chairs, organizing forms, and managing assistive technology resources).
• Disseminate Access Program information to staff, vendors, volunteers, and the public.
• Maintain and update the procedure/operations manual by logging patron and staff/volunteer feedback.
• Monitor telephone calls, retrieve voicemail messages, and maintain patron confidentiality.
• Complete all required feedback forms and final reports.
• Perform additional work-related duties as assigned.

Customer Service:

• Provide welcoming and professional customer service.
• Respond to patron inquiries regarding the Festival and Access Program services.
• Address patron concerns with critical thinking and practical solutions.

Volunteer Management:

• Sign volunteers in and out, assign them to shifts, and provide necessary supplies.
• Maintain organized volunteer shift records and report any issues to the Access Coordinator.
• Train volunteers to inform the public about Access Program services.
• Provide clear direction and role-specific training to volunteers.

Physical Requirements:

• Work outdoors in various weather conditions, including heat and rain.
• Move between Festival entry points and the Access Center as needed.
• Remain primarily stationed at the Access Center without extensive mobility around the Festival site.

Availability Requirements:

• Work all Festival days: April 24–April 27 and May 1–May 5, 2025.
• Shifts: 10:00 AM – 7:00 PM.
• Attend four hours of pre-festival training.

REQUIREMENTS:

• Enjoys problem solving and is able to “make it work” in an exciting and fast paced environment.
• Finds satisfaction and joy in providing an accessible Jazz Fest experience to people with disabilities.
• Ability to work independently with minimum supervision.
• Using the Absentee Request Form, it is the responsibility of each employee and their supervisor to accurately report their absenteeism to the HR Office.
• Maintain confidentiality regarding sensitive issues.
• Must attend and complete any required training.
• Any document, computer program, design or other intellectual property created for the Jazz Festival belongs to the Jazz Festival and must be given to the Festival through your supervisor or department head at the end of each production year, or upon request.
• Must complete all required Feedback Forms and Final reports.

EDUCATION & EXPERIENCE:

• Experience with ADA Title III implementation or similar programs is preferred but not required.
• Customer service experience in a fast-paced environment.
• Experience providing training, direction, and instruction to others.
• Familiarity with the Jazz Festival site, offerings, and environment.
• A bachelor’s degree is preferred but not required.

Since 1970, the New Orleans Jazz & Heritage Festival presented by Shell has annually celebrated the unique culture and heritage of New Orleans and Louisiana, alongside unforgettable special guest performances by the musical icons of our era and performances by nationally and internationally renowned artists. Jazz Fest features one of the world’s most diverse music festival lineups with over 650 bands on fourteen stages performing virtually every style of music plus an extensive food fair, hundreds of artisans, second line parades and much more. Spread out over two long weekends in late April and early May, Jazz Fest takes place at the New Orleans Fair Grounds Race Track, located just minutes from the French Quarter.
Apply to be part of the Jazz Fest Team that annually welcomes almost 500,000 people to the Festival. Happy Jazz Fest!

Pay: $16 / hour

Job Type: fulltime, parttime

Education: No education required

Work location: On-site