Clinical Case Worker

Company Overview:

New Reach is undergoing an exciting transformation in order to bring the organization to its next level of success.
Working to provide, shelter, housing, stabilization and support for children, families and individuals experiencing
homelessness across CT since 1990, New Reach inspires independence for those affected by homelessness and
poverty. Using the most innovative and progressive methods through a continuum of housing and support, New
Reach has grown to be one of the most effective nonprofits of its kind in the United States.

Primary Purpose:

New Reach is seeking a full-time Clinical Case Worker for GROWW (Growing Resilience, Opportunity, and Wellness
for Women), a program supporting head-of-household single mothers experiencing housing instability across
prevention, crisis services, and housing programs. This role provides clinical support and integrated case
management to help clients engage in mental health services, stabilize housing, and access essential resources such
as food assistance, benefits, substance use treatment, and legal advocacy. The Clinical Case Worker will also support
children in the household with behavioral health and educational needs. Services are voluntary and communitybased, offered in the client's home (if housed) or another chosen location.

Essential Functions:

• Assist with overseeing and managing referrals to GROWW, including but not limited to reviewing and
determining eligibility requirements are met for referrals, entering referral data into required databases, and
assigning cases with support from Senior Clinical Manager.
• Assist clients in identifying unaddressed needs related to benefits, education, housing, medical, substance
use, and any other identified goals
• Complete initial and annual bio-psychosocial assessments to determine service needs
• Complete mental health assessments with clients upon intake and every 60-90 days in collaboration
with Senior Clinical Program Manager and Quality Assurance to evaluate program effectiveness.
• Act as a liaison with local mental health providers and community resources
• Work with family peer support specialists or designated staff to facilitate groups.
• Provide clinical support to a caseload of single mother head of household women, linking them with mental
health support or providing intermediate support under supervision of the Senior Clinical Program Manager.
• Facilitate monthly case conference meetings to collaborate with case workers and peer support specialist
• Utilize evidenced based practices of Trauma Informed Care, Person Centered Care Planning, Harm Reduction and Motivational Interviewing
• Provide client/landlord mediation and/or intervention and act as a liaison between clients and landlords to
provide support for issues related to housing concerns (safety, sanitation, hoarding, etc.)
• Participate in case conferencing, team meetings, professional development and community meetings as
necessary to represent the Clinical team, including Community Care Team (CCT), CAN Housing Case
Conference, and other meetings when appropriate.
• Maintain timely and accurate client files, including care plans, correspondence and case notes.
• Assist with special projects and complete other duties as assigned to assure successful operations

Qualifications:

• Bachelor's Degree Required (BSW or related Human Services)
• Master's degree in human services field strongly preferred.
• 2 or more years of experience in the provision of Social Services.
• Highly motivated, creative with excellent interpersonal skills.
• Ability to provide comprehensive, intensive services to at-risk populations, including acting as a strong
advocate.
• High level of organizational skills and ability to prioritize and manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Outlook, Word, Excel and Power Point.
• Must have valid driver's license and access to own reliable transportation with proof of insurance for
community-based visits
• Bilingual/Bicultural preferred.

Expectations:

• Regular schedule is Monday through Friday 9:00am to 4:00pm. May occasionally flex schedule to work
evenings to meet the individual needs of clients
• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client's or employees' personal information, living information,
and/or HIV status
• Attend regularly scheduled supervision
• Mandated to report any witnessed or suspected child abuse/neglect to the Department of Children and
Families (training provided)
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
• Adheres to all New Reach's Policies and Procedures

Physical Demands:

•The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to
finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.