Rapid Rehousing Case Worker

Company Overview:

New Reach is undergoing an exciting transformation to bring the organization to its next level of success.
Working to provide, shelter, housing, stabilization, and support for children, families, and individuals experiencing
homelessness across CT since 1990, New Reach inspires independence for those affected by homelessness and
poverty. Using the most innovative and progressive methods through a continuum of housing and support, New
Reach has grown to be one of the most effective nonprofits of its kind in the United States.

Primary Purpose:

The Connecticut Rapid Re-Housing Program (CT RRP) is a statewide initiative designed to assist homeless households
(individuals and families) as they quickly move out of homelessness and into permanent housing through the provision
of time-limited housing supports and strategies with the ultimate goal of housing stability.
Essential Functions:
• Acts as primary contact person/ Case Worker for between 15 and 30 families/individuals participating in the
Rapid Re-housing Program throughout Greater New Haven.
• Complete coordinated screenings and intakes with the local Coordinated Access Network (CAN).
• Provide the majority of services in the client's home or a location of the client's choosing.
• Locate and help secure appropriate housing and community resources for residents.
• Be trained and utilize evidence-based practices of Critical Time Intervention, Person-Centered Planning and
Motivational Interviewing.
• Develop Person Centered Service Plans with each client in the caseload with a signed agreement by the client.
• Assist households in increasing income, accessing long-term housing subsidies, establishing
and/or expanding family and community-based supports, and assisting in increasing access to mainstream
services.
• Maintain positive communication with landlords serving program participants.
• Contact households in client caseload at least weekly and make home visits to clients per contractual
requirements.
• Provide services for up to a maximum of one year or based on the individual household needs and contractual
requirements.
• Develop a strong community profile within the homeless services community as an advocate for clients.
• Assist in program development and quality assurance activities as directed by the Rapid Re-Housing Program
Manager - RRH.
• Attend required training programs and community meetings as assigned.

• Attend regularly scheduled supervision, staff, and or other meetings as requested.
• Mandated to report any witnessed or suspected child abuse/neglect to the Department of Children and
Families.
• Assist with special projects and complete other duties assigned by the Rapid Re-housing Program Manager.
• Create and maintain relationships with landlords, property managers, realtors, and other housing providers.
• Educate landlords and community service providers about the CTI program and Rapid Re-Housing rental
assistance.
• Assist clients with locating available housing units and with the leasing process.
• Provide client/ landlord mediation and/or intervention and act as a liaison between clients and landlords to
provide support for issues related to housing concerns (safety, sanitation, hoarding, etc.).
• Advocate for clients with various barriers (i.e. criminal, financial, psychological, physical etc.) both in the
community and with landlords.
• Performs housing inspections to ensure compliance with Housing Habitability Standards and Lead Visual
Assessments.
• Other duties as assigned to ensure successful operations.

Qualifications:

• Associate degree required (Bachelor's preferred) and two years experience
• Bilingual in Spanish and Bicultural preferred.
• Occasional Twenty-four-hour emergency coverage.
• Valid CT Driver's License, proof of insurance, and access to reliable transportation.
• Knowledge of leasing procedures and fair housing laws.
• Knowledge of housing quality standards and inspection methods.
• Proficient in Microsoft Outlook, Word, Excel, and Power Point.
• High level of organizational skills and ability to prioritize and manage multiple projects simultaneously.
• Highly motivated, and creative with excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Ability and desire to work as part of a team; identify with and support the mission of New Reach.

Expectations:

• Have a solutions-based approach to presented problems.
• Be supportive, engaging, and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client's or employees' personal information, living information,
and/or HIV status
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion, and Initiative
• Adheres to all New Reach's Policies and Procedures
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to
finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Salary : $25 - $29