What are the responsibilities and job description for the Guest Services - Inn at Foster Falls/New River Retreat position at New River Retreat- Vacation Property Management?
New River Retreat is a Vacation Property Management company which manages vacation homes in the New River Valley. We have been in business for over 20 years and have 35 homes that we manage on the New River, Claytor Lake, and New River Trail.
We are looking for a new team member to join us in making travelers vacations more memorable. This position will be working on location at The Inn at Foster Falls helping with guests at the Inn and our guests in the 33 vacation homes we manage in the area.
Schedule:
This position is for Saturday and Sunday, 9AM to 5PM as well ass Monday and Tuesday 2PM to 10PM. The Friday and Saturday shift will be mainly focused on the cabin rentals, the Monday and Tuesday shift is mainly for our guests at the Inn. There will also be availability to cover shifts as needed for call outs. This position does require going on call for guests in our vacation homes in the evenings two weekends a month for additional pay.
Responsibilities:
- Answer phone and responds to guest inquiries about cabins, upcoming stays, and the area
- Assist guests in finding the best vacation home per their preferences
- Respond to email, Air BnB, and VRBO message requests
- Coordinate with maintenance when cabin issues arise
- Make courtesy calls to guests during their stay
- Coordinate with housekeeping when issues arise
- Attend to cabin owners inquiries and requests
- Assist with front desk reception/calls at the Inn at Foster Falls (a New River Retreat managed property)
- Operate our Property Management Software
- Knowledgable about area offerings and cabin amenities
- Check in guests at the Inn and assisting guests at the Front Desk (Mondays and Tuesdays)
Skills
- Advanced customer service skills including professionalism, respect, empathy, friendly disposition, positive attitude and patience
- Enthusiastic phone presence
- Good written communication skills
- Understanding of hospitality
- Good organization
Hospitality/Customer Service experience preferred, but not required. Looking to hire as soon as possible.
For more information on New River Retreat and The Inn at Foster Falls:
www.stayinnfosterfalls.com
www.newriverretreat.com
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Schedule:
- 8 hour shift
Work Location: In person