What are the responsibilities and job description for the Lodging Desk Associate position at NEW SEABURY RESOURCES MANAGEMENT INC?
Position Overview
The Lodging Desk Associate will assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.
Essential Duties & Responsibilities:
- Registers members and guests and assigns rooms; complies with special requests whenever possible.
- Assists in pre-registration and “blocking” of rooms for registration purposes.
- Follows proper credit, cash, checking and cash-handling policies and procedures.
- Monitors room status information.
- Knows room locations, types of rooms available and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the club.
- Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
- Takes same-day reservations and future reservations when necessary.
- Manages room key system.
- Operates front-office equipment.
- Processes member and guest check-outs.
- Posts and files all charges to members’ and other accounts.
- Uses proper telephone etiquette.
- Processes mail, packages and messages.
- Keeps current the daily activities and meetings taking place in the club.
- Attends department meetings.
- Coordinates guestroom maintenance work with the Engineering and Maintenance departments.
Knowledge, Skills, And Abilities:
- Able to operate the electronic property management system.
- Knowledge of procedures for making reservation, checking members and guests into and out of guest rooms, and for accepting and accounting for room and related payments.
- Knowledge of and ability to perform required role during emergency situations.
Credentials And Experience:
- Preferred experience in the hospitality industry.
- High school diploma, GED equivalent or higher required.
Special Requirements: Jonas training is beneficial
- Knowledgably with Jonas computer system beneficial.
Special Requirements
- Must be able to work a flexible work schedule to include holidays and weekends.
