What are the responsibilities and job description for the Front Desk Associate position at Hampton by Hilton?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient service. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Duties
- Greet and check in guests upon arrival, ensuring a smooth and friendly experience.
- Manage reservations and room assignments using hotel management software.
- Handle guest inquiries and requests promptly and professionally.
- Conduct night audits as required, ensuring accurate financial reporting.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems with excellent phone etiquette to manage incoming calls and messages.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide multilingual support when necessary to enhance guest communication.
Requirements
- Proven experience in customer service or hospitality roles is preferred.
- Familiarity with hotel operations or resort environments is a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to multitask and remain organized in a busy environment.
- Knowledge of hospitality management principles is advantageous.
- Multilingual candidates are highly encouraged to apply for enhanced guest interaction.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Expected hours: 15 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Fairhaven, MA 02719 (Required)
Ability to Relocate:
- Fairhaven, MA 02719: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18
