Conference Services Manager

ALBERT HOTEL is hiring for a CONFERENCE SERVICE MANAGER

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

What you'll do:

• Manage events and group room blocks booked by the sales department, not limited to BEO detailing, group resumes, group rooms, billing, final audits, and follow-up
• Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner
• Assist with reservations, billing, and special requests for room blocks and events
• Assist with site visits, pre-event, and on-site communication with clients
• Act as a guest liaison during group programming ensuring overall guest satisfaction and daily needs are met
• Assist with last-minute requests (guest count changes, updating BEO and reservation systems, communicating with teams to keep them updated, etc.)
• Maintain detailed and meticulously organized account files, system profiles, and accurate system data
• Participate in the hotel’s weekly resume and BEO meetings to review group business and upcoming events with the operations team
• Assist in the development and implementation of special projects as assigned

Who you are:

• You can write routine reports and correspondence and prepare accurate proposals.
• You can navigate and operate computer systems and software applications.
• You are proficient in Mac and Google Applications including Google Docs, Google Sheets, and Google Calendar.
• You can maintain professional relationships and speak effectively before guests and groups of co-workers.
• You have effective time management and organizational skills; able to prioritize and organize work assignments and follow through as necessary to receive expected results.
• You have a strong attention to detail and the ability to function under substantial time pressure.
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions.
• You have a strong work ethic and the ability to work both autonomously and in an intimate team setting.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 20% annual bonus potential for all salaried associates
• Up to 3 weeks paid time off annually
• Research/culinary travel opportunities for senior staff
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.