What are the responsibilities and job description for the Inbound Call Center Representative position at New Wave Solutions?
We’re looking for enthusiastic communicators who thrive in a fast-paced environment and love helping others! As an Inbound Call Center Representative, you’ll be the key point of contact for customers reaching out for assistance, providing solutions, and delivering top-notch service. Whether you’re seeking full-time stability or part-time flexibility, this role is perfect for someone who enjoys problem-solving and engaging with customers. Best of all? We offer full paid training to ensure you feel confident every step of the way.
What You’ll Be Doing:
- Customer Assistance – Handle inbound calls with a friendly, empathetic approach, addressing customer inquiries and providing effective solutions.
- Problem-Solving – Resolve issues and answer questions about products, services, or account details, ensuring each customer’s experience is positive.
- Accurate Data Entry – Input customer information and update records with precision to ensure all details are accurate.
- Product Knowledge – Learn about our offerings to confidently inform customers and guide them through their options.
- Maintain Quality Service – Ensure high standards of service on each call, striving for satisfaction with every customer interaction.
What We Offer:
- Flexible Shifts – Full-time and part-time roles available, perfect for balancing work with other commitments.
- Immediate Start – We’re ready to bring you onboard now, with the opportunity to make an impact immediately.
- Paid Training – No experience in a call center? No problem! We provide full paid training to ensure you're fully equipped for the role.
- Room for Growth – We love to promote from within and offer a clear path for career advancement.
- Supportive & Fun Team – Work alongside a friendly team in a positive environment where collaboration is key.
What We’re Looking For:
- Great Communication Skills – You’re comfortable speaking with people, active listening, and responding clearly.
- Problem-Solving Abilities – You approach each call with a solutions-focused mindset, ensuring customer satisfaction.
- Positive Attitude – You remain friendly, calm, and professional even in challenging situations.
- Dependable & Punctual – You show up ready to work and take pride in your responsibilities.
- No Experience Necessary – While experience in a call center is a plus, it’s not required! We’ll train you with all the skills you need.
Join us today and help create positive, impactful customer experiences every day!
Job Types: Full-time, Part-time
Pay: $19.75 - $22.29 per hour
Shift:
- 10 hour shift
- Day shift
Ability to Commute:
- Chicago, IL 60601 (Required)
Work Location: In person
Salary : $20 - $22