Case Manager (Part-Time)

The Disability Case Management unit is seeking a part-time Assistant Retirement Benefit Examiner to work as a Case Manager.

The candidate should possess good organization and people skills. The Case Manager will among other things be responsible for:

• Maintaining a caseload of approximately 100-150 active Disability case files ensuring that at each step of the process

members receive clear, concise communication about the progress of their applications.

• Conduct initial application interviews for Disability Retirement applications as well as all follow-ups and outreaches in

order to ensure the appropriate and compassionate processing of the applicant’s application.

• Provide compassionate service and support for members with member agencies, medical providers, member authorized

representatives, or other units in the NYCERS organization regarding Disability Retirement applications.

• Prepare application documentation requests and all correspondences for distribution to members/authorized

representatives and agencies, while streamlining the process as much as possible utilizing phone calls, faxes email as well

as hard copy mailing.

• Coordinate member appointment schedules with the NYCERS Medical Board and/or Independent Medical Exam (IME)

relating to Disability Retirement applications.

• Enters, obtains, and/or updates member or pensioner data and information into the appropriate computer system (i.e.

PROD, NYCEwork, etc.);

• Make timely updates in all tracking systems regarding the status of Disability Retirement applications.

• Scanning and indexing documents into NYCEWork;

• Prepping cases for Medical Board meetings;

• Assisting the Medical Board by escorting members to the examination appointment from the waiting room and advising

them interview expectations;

Preferred Skills and Experience:

• Must be able to work in a diverse and fast-paced environment

• Ability to manage and complete tasks within established deadlines and in an efficient manner.

• Must be able to deliver excellent customer service.

Minimum Qualification Requirements:

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in

mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing

mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits

plan; b) customer service in a financial

institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or

similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted

for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of

required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9

semester credits

in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in

“2" above.

Note:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have

worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or

Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time

of interview.

Note:

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate on your resume or

cover letter if you would like to be considered for the position under the 55-a Program.

Note:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and

providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected

characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual

orientation, veteran status, gender identity, or pregnancy.