What are the responsibilities and job description for the Help Desk Associate position at New York City, NY?
ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST FOR CLERICAL ASSOCIATE ARE ELIGIBLE TO APPLY.The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration. The vision of the DFCH is that every child, woman, and family recognizes their power and is given the opportunity to reach their full health and development potential. We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQ equity to apply.Duties will include but not be limited to : Process document submissions for data correctionComplete data entry into databasesCreate reportsConduct special projects as assignedMinimum QualificationsQualification RequirementsA four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.Skills RequirementKeyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.Preferred SkillsPreference will be given to individuals with excellent phone, computer and writing skill. Additionally, good communication & good organizational skills and the ability to work under pressure and respond to time frames are required.55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
