What are the responsibilities and job description for the Help Desk Associate position at Atlas Search?
We are currently working with an independent alternative investment manager. They are seeking a Tech Analyst for a 5 to a 6-month contract. In this role, you will assist in providing client service and resolving end-user issues. The ideal candidate should have experience corporate help desk experience. This is a great opportunity to work at a well-established company!
Responsibilities:
- Resolve challenges through the form of tickets in the service desk queue, which includes full ticket ownership, following up to ensure issues are resolved in their entirety
- Contribute to internal IT and end-user knowledge base content
- Collaborate with all areas of IT to deliver exceptional in-house service and support
- Prioritize both incident and service requests
- Escalate incidents and problems as necessary
- Creation and maintenance of the corporate desktop/laptop image
- Make recommendations for corporate desktop/laptop hardware
- Maintaining desktop/laptop and related equipment inventory
Skills:
- Detailed documentation of incidents and problems in ServiceNow
- Microsoft Active Directory user and group management
- Office 365 user management
- Supporting end-user platforms including Windows, Mac OS, IOS, Android
- Support Microsoft end-user software
- HP Desktop/Laptop technologies
- Kaspersky Antivirus
- CrashPlan Cloud Backup
- Adobe product support
- Mobile Device Support
- Microsoft System Center Configuration Manager (SCCM)
- Mimecast Spam Filter Technologies
- Cisco phone technologies
- Conference room AV support
- End-user software licensing
