What are the responsibilities and job description for the IT Help Desk Associate position at Planned Parenthood?
Position Summary : This position is fully responsible for the day-to-day support of all PPHP computer system users including staff, volunteers, interns, board members and others, as assigned. Position reports to Manager, IT Systems.
IT Help Desk Associate
Essential Functions :
- Primary end user support contact for desktops, laptops, printers and other devices supported by IT.
- End user support of various applications including but not limited to Office 365, eClinicalWorks.
- Resolve end user requests in a timely manner by meeting service level agreements.
- Coordinate and help expedite and resolve IT HDR requests as directed by Manager, IT Systems.
- Perform post-resolution follow up with end users.
- Travel when necessary to fix hardware issues.
- Deploy new desktops, printers and other equipment to all locations.
- Maintain accurate inventory of all desktops, laptops and printers.
- Provide after-hours support as needed, including evenings and weekends.
- Perform other duties, as assigned by the Manager, IT Systems. Non-Essential Functions :
- Suggest workflow improvements and processes to management and works collaboratively with members of the department.
- Serve and contribute to PPHP work groups and committees, as appropriate.
- Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours.
Qualifications : Experience, Education and Licensure
65,000 - $80,000 annual salary depending upon new graduate or years of relevant experience. Includes : extra shift incentive program, quarterly clinician incentive program, and an additional quarterly incentive program. In addition : PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD / LTD, Voluntary Benefits, may be eligible for a (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and / or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity.
Salary : $63,000 - $75,000
