What are the responsibilities and job description for the Help Desk Associate position at Berkowitz Pollack Brant?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Established in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with offices in Miami, Ft. Lauderdale, Boca Raton, West Palm Beach and New York City.
With more than 400 accountants, tax specialists and consultants, we are one of the largest accounting firms in South Florida and one of the top 50 firms in the United States.
We are an Equal Opportunity Employer, committed to providing career opportunities to firm members of all races, genders, sexual orientations and beliefs.
The Help Desk Technician is responsible for providing user-end support of desktop and network hardware and software. Responsible for the routine operation of computers and related peripherals; acting as the initial point of contact for users. Troubleshoot applications and associated hardware. Maintain and update the Helpdesk database and maintaining current software and hardware information as well as user issues and resolution.
Essential Functions
Provides basic technical support and assistance to clients via email, phone, and / or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Respond to telephone calls, e-mail and personnel requests for technical support. Ensures a timely resolution to customer requests. Maintain a log of computer activities and problems within Helpdesk software. Provide internal office support for all office software applications and end user hardware. Troubleshoot and support PCs, printers and other hardware. Act as a liaison with external software and systems support people. Assist in maintaining hardware inventory. Monitor status of systems and report problems as necessary. Install, test, update and configure software and hardware on workstations. Respond to emergency calls or network related failures based on "On Call Schedule." Works under the close direction of senior personnel in the functional area.
Required Skills
Good customer service and communication skills. Proven proficiency installing and troubleshooting PC's Able to work in a team environment. Able to deal with high stress situations. Possesses a basic understanding of the organization's products and services but escalates more complex inquiries. Possesses a moderate understanding of general aspects of the job.
Required Experience
Normally, 0-1 years of related experience
Educational Requirements
The position requires a bachelor's degree and A certification. Additional professional certifications are considered desirable.
Working Conditions
Normal office hours are 7 : 00a.m. to 4 : 00p.m., 8 : 00a.m. to 5 : 00p.m. or 10 : 00am to 7 : 00p.m based on shift schedule. Monday through Friday. Occasional overtime may be required.
Yearly hours expectation is 2150.
There may be occasional travel between offices and possibly overnight to out-of-town continuing professional education meetings.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
