What are the responsibilities and job description for the Operations Generalist - Government Banking position at New York Community Bank?
Job Summary
- Overseeing all Government Banking department’s operational requirements including maintenance and execution of departmental procedures, regulatory and audit compliance requirements, business continuity plans, RSA, records retention and audit / risk compliance. Additionally, ensuring all daily transactional processing is verified and completed appropriately.
- Completing any required departmental reporting and administrative functions for the team.
- Back-up support for the Government Banking Sales Analysts and Relationship Managers related to client interaction, and transaction processing.
- Managing the Certificate of Deposit Account Registry Service (CDARS) and Insured Cash Sweep (ICS) processes for Government and overall Flagstar.
- Onboarding and training any new business unit support staff to handle transactional and treasury management requirements.
- Acting as department liaison to other departments of the bank, acting as a point of elevation when called upon, and coordinating any special projects for the team.
Pay Range (Hourly) : $21.09 - $26.90 - $32.70
Pay Range : Local Minimum Wage - $0.00 - $0.00
Job Responsibilities :
Administrate Department Operations including CDARS and ICS Investment Processes, Providing Client Support, and Preparation of Required Department Reports – including the following : support GB Sales Analysts and other team members with client and non-client related items often requiring interaction directly with clients, and assist with any elevated client or department issues. Monitor and verify all daily work and processes completed by department staff for accuracy and completeness. Prepare daily, weekly, month-end and annual department reports including KPI tracking, to assist department manager in determining outcomes of department. These includes rate and service charge analysis. In addition, handle all CDARS and ICS client investments, processes and weekly / monthly reporting.
Department Compliance and Audit Requirements, including Creating and Maintaining Department Processes / Procedures – Establish, maintain, and inform the team of all department processes, procedures and guidelines within the Government Banking group. This encompasses the department’s operational processes and functions, includes oversight of annual audit and quarterly compliance reviews. Ongoing monitoring of products, policies, and procedures to ensure regulatory compliance. Regular on-going meetings and completion of compliance documents associated with business continuity, RSA, records retention, Enterprise Risk Management, BSA, and other compliance requirements that are identified.
Administrative and Special Projects – Order business supplies and client giveaways items, create material for and coordinate client mailings, facilitate administrative items required by the department and / or the department director. Create association PowerPoint presentations, county association membership rosters, and additional documents as required by relationship managers or business unit manager.
Assist with Salesforce maintenance and training. Working with the department manager and relationship managers, coordinate and organize client related events including sporting events, conference planning, concerts, special events, and anything related to Government Banking client entertainment. Act as liaison with marketing department on requests for new marketing material, updates / revisions to existing marketing materials, support updates to website and any other business unit initiatives that would require the assistance of the marketing team.
Required Qualifications
Preferred Qualifications
Flagstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.
Salary : $21 - $27
