What are the responsibilities and job description for the Relationship Manager position at New York Community Bank?
JOB SUMMARY
A Relationship Manager possesses the knowledge and experience to proactively develop, retain and expand the deposit relationships of borrowing clients and on-board new deposit relationships, and related cash management and business services required in connection with Commercial Real Estate and Multi-Family loan transactions. Provides premier service to clients and seeks additional deposits beyond what is required for a loan transaction.
ESSENTIAL FUNCTIONS
- Responsible for achieving business goals, including: developing new deposit relationships, and increasing core deposits.
- Calls on existing clients with the framework of business development call program.
- Meets with new prospects to discuss their needs, outlines appropriate company services and resolves problems as necessary.
- Documents calls and results and reports finding to Management.
- Conducts joint calls with team on high potential and targeted prospect clients.
- Identifies opportunities to increase and retain deposits, retain renewing loans as well as new financing opportunities
- Compiles and analyzes statistics pertinent to the company's business development programs and makes recommendations or suggestions on obtaining new business and growing core deposits.
- Serves as business and professional subject expert with regard to product information and dissemination of such.
- Solicits new deposit accounts from current clients and borrowers of the bank.
- Travels to clients for deposit account, cash management, other business services openings and deposit pick-up as necessary.
- Visits potential clients on site as necessary.
- Responsible for coordination with Commercial Lending Department regarding required deposit accounts, including maintenance of spreadsheet to report success of opening account or lack of to appropriate Loan Officer and Processor.
- Performs special projects, and additional duties and responsibilities as required.
- Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.
EDUCATION AND EXPERIENCE
- High school diploma.
- Bachelor's degree preferred or equivalent experience.
- Minimum of five years' customer service/sales experience.
KNOWLEDGE, SKILLS AND ABILITIES
- Comprehensive knowledge of business deposit products and cash management services.
- Excellent customer service, communication and sales skills.
- Computer literate with proficiency in Microsoft Office product suite.
- Excellent negotiation skills.
- Ability to establish rapport with customers.
- Ability to travel to customer locations as needed.
NEW YORK COMMUNITY BANK.
Based in Hicksville, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.
To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .
Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.
This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.
