What are the responsibilities and job description for the Coordinator, Suite & Client Services position at New York Football Giants?
Job Overview: The Coordinator, Suite & Client Services will work directly with the Senior Director of Client Services to provide high level support and service to all individual game Suite Partners as well as support the Suite Services team with yearly lease partners.
Responsibilities/Functions:
Responsibilities/Functions:
- Provide service excellence to all guests and fans whether in-person, email communication or via telephone and general line with a primary focus on single game Suite Partners on a year-round basis
- Establish strong relationship with single game Suite Partners, ensuring an enjoyable experience and potential future business
- Oversee game day and event day responsibilities, including, but not limited to, single game partner visits and ensuring suites are ready for event day
- Assist, coordinate, and track the contract process for single game suite agreements; this includes distribution of executed agreements to various departments and upload into Salesforce, creation of invoices, aging reports, etc
- Conduct IG partnership kick-off and end of season recap meetings ensuring partner success
- Track and ensure that all client information is updated and accurate within Salesforce
- Support Suite Services Managers as needed. I.E. Suite game day logos, third party event communications and tracking, partner gifting other duties as needed.
- Provide day-to-day service excellence to all Suite and IG partners
- Assist in the creation and implementation of retention forecasting and tracking the suite IG program as well the implementation and execution of all initiatives throughout the calendar year
- Collaborate with all New York Giants and Stadium departments regarding fan-facing initiatives and procedures to ensure service excellence on a year-round basis
- Perform game day and all other duties as assigned
- A four-year college degree in Business, Sales, Service, Hospitality or Marketing, or another related field
- Minimum of two (2) years of customer service experience in sports marketing, ticket office, hospitality industry, promotions and events or related industry
- Understands and provides superior customer service
- Excellent written and verbal communication skills
- Exceptional interpersonal communication is essential
- The ability to work independently and demonstrate innovation and initiative
- A strong work ethic and the ability to thrive in a deadline driven environment
- The ability and desire to work long and flexible hours, including evenings, weekends, and holidays
- Proficiency in MS Office products (Word, Excel, Access, and Outlook)
- Knowledge of CRM systems (Salesforce) is a plus
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