What are the responsibilities and job description for the Desktop Support Specialist position at New York Global Consultants Inc. (NYGCI)?
Role: Desktop Support Specialist
Duration: 6 Months
Client Location: Shelton, CT (Onsite)
Time: 08.30hrs and 17.00hrs
Job Description:
Scope Details
Team A’s local work hours are between 08.30hrs and 17.00hrs (allowing one-hour lunch)
The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks:
Job Responsibilities:
- Preparing and building the desktop, Laptop, thin clients
- Inventory of devices and legacy hardware
- Producing deployment and other relevant inventory related reports
- Validating CUSTOMER end user data via a desk-side visit as part of the agreed end user survey
- Data wiping of legacy hardware using the Blanco software application
- Handover – What was done\issues from previous shift and what will be done on next shift
- Organise deliveries – Liaise with Security and loading bay
- Logistics – moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed in a timely manner.
- Stock management\Inventory updates
- Call off hardware from logistic partner
- Mange team, absences, timesheet completion, mandatory training
- Physical device deployment summary report
- QA – Quality control
- Laptops Operating System upgrades – contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up
