Desktop Support Technician

The Select Group is partnering with an enterprise information technology company to find a skilled and customer-oriented mid-level Desktop Support Technician. In this position you will have the opportunity to work with executive level stake holders and advance your troubleshooting skills in a diverse hardware and software environment. The ideal candidate will be a proactive self-starter, and skilled support technician with the ability to prioritize ticket resolution and communicate effectively with customers.

Desktop Support Technician Must Have Skills

• 2 years of experience in a technical desktop support role
• Experience deploying and supporting Windows environment
• additional MacOS experience is a plus
• Experience installing and removing hardware and software
• Ability to prioritize ticket resolution and communicate effectively with customers
• Excellent verbal and written communication skills
• Ability to provide onsite support M-F during the hours of 8am-5pm Desktop Support Technician Day to Day Responsibilities
• Provide Tier 2 desktop support
• Workstation setups for both Windows and macOS deployments
• Respond and resolve incidents and requests through ticketing system
• Hardware troubleshooting including – printers/copiers/MFPs/A/V technology
• Application troubleshooting and escalations
• Mobile and tablet troubleshooting support
  
  

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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