What are the responsibilities and job description for the IT Deployment Technician position at New York Global Consultants Inc. (NYGCI)?
Work hours are between 15.00hrs and 11.30hrs (allowing one-hour lunch).
The size of the team shall be based on one person being able to carry out on average of 6 desk deployments during a shift (although this is an indicative figure for resource planning purposes and excludes any time spent on logistics, data entry e.g. Reporting, travel, etc.)
Job Responsibilities:
The team shall predominantly be made up of Installation Technicians. The team are responsible for but not limited to the following tasks:
- Deployment of the desktop devices to the users’ desks.
- Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to CUSTOMER central location (to be made ready for collection by the Supplier’s disposal / re-marketing provider)
- Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by CUSTOMER.
- Validating CUSTOMER end user data via a desk-side visit as part of the agreed end user survey
