What are the responsibilities and job description for the IT Help Desk Technician position at New York Global Consultants Inc.?
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
Job Types: Full-time, Contract
Pay: $30.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $30
