Front Desk Receptionist/Assistant

About us

NEW YORK MED OF BROOKLYN, LLC is a small business in Brooklyn, NY. We are professional, customer-centric and innovative.

Our work environment includes:

• Modern office setting
• Safe work environment
• Lively atmosphere
• On-the-job training
• Company perks

Title: Receptionist

Reports To: Business Office Manager

Job Summary:

Greets patients and assists with necessary admitting paperwork. Performs billing and clerical duties—scanning, copying, and other duties as assigned.

Duties and Responsibilities:

• Daily Responsibilities

a. Aid in registering the patients

b. Collect co-pays and prepare patient receipts, as needed.

c. Copy current patients’ insurance cards and face sheets for billing, pathology, and anesthesia and place them in chart

d. Check patient ID by copying or checking driver’s license or other forms of ID

e. Prepare new charts with all necessary forms.

f. Prepare patient labels.

g. Ensures every chart form in every patient record has a label of complete information.

h. Pull old charts if there are previous visits

i. Maintain charts neat, clean, orderly, and current fashion.

j. Maintain neatness and cleanliness of the waiting room.

k. Print out the schedule for the following day.

l. Calls patients with arrival times for the next day.

m. Follows through on all medical office requests.

n. Distribute Faxes

o. Copy and make HIPAA information and Patient rights available to patients.

p. Maintain copier and credit card machines

q. All other duties as assigned

r. Keep the work area neat and clean

• Materials Control/ Financial Awareness:

a. Demonstrates knowledge of the Center’s budget endeavoring to reduce waste and ensure cost containment.

b. Maintains a professional and ethical relationship with patients and physician offices.

• Computer Systems:

a. Demonstrates knowledge and skill understanding and using the Center’s computer system for documentation, charging, list reports, and inventory. Participates in training classes as needed.

b. Maintains confidentiality of all information and the medical record and assigned computer codes.

• Communication:

a. Maintains open collaborative dialogue with all center staff, physicians, their offices and, families, and insurance carriers.

b. Regularly attends staff meetings, orientations, and in-services. Serves on assigned committees.

c. Reports promptly and accurately all significant events and problems to the Site Coordinator.

• Professionalism:

a. Become involved with research, new equipment, and procedures for the center.

b. Maintains and ensures dress and decorum. Prominently wears name identification badge at all times. Introduces self to patients and family members.

c. Promotes a good image of the Center to patients, patient family members, vendors, and the community.

d. Demonstrates professional behavior by being technically competent, skilled, and responsive to the Center’s customers in a compassionate, efficient, and effective manner.

e. Maintains competencies identified by the Center including but not limited to mandatory education, equipment, and skill competency review lists. Makes self-knowledgeable as to the contents of the Center’s policy and procedure manual.

f. Maintains the confidentiality of patients, significant others, and fellow employees.

• Miscellaneous:

a. Actively communicate and support the organization’s mission, values, ethics, philosophy, objectives policies, and procedures. Demonstrates an understanding of how the success of the surgery center is linked to eh success or failure of the customer process.

b. Maintains confidentiality, safety, and security in all aspects of the job role. Applies HIPAA requirements.

c. Demonstrates intermediate to advanced technical knowledge and competency for all equipment, and facilitates service necessary.

d. Demonstrates safe habits in the workplace with a concern for the safety of patients, families, and staff. Maintains current knowledge of the center’s emergency preparedness protocols and procedures. Applies OSHA standards.

e. Prepares daily timesheet, completing at the end of each shift. Ensures that any hours deviating from the posted schedule are approved by the site coordinate before changes are made.

f. Contributes to the effectiveness of the center by remaining within the acceptable standard of the center's attendance and tardiness policies. Is present at the workstation and prepared to work at the start of the assigned shift. Do not extend breaks or take unexplained absences from the work area.

g. Personal phone calls and other personal matters are attended to during a break.

h. Assists site coordinator as needed.

Education and Experience:

• High school graduate or GED
• Training or courses in business office activities
• Good typing skills
• Good communication skills
• Good computer skills
• Strong ethical and moral character references
• Medical Receptionist experience preferred

Physical/Mental Requirements

1. Ability to sit/stand for a considerable amount of time; ability to walk.

2. Visual and auditory acuity for frequent use of computer, telephone, and occasional use of other office equipment.

3. Ability to perform occasional overhead and low reaching.

4. Physical strength required for equipment needs and patient-care activities.

5. Visual and auditory acuity for timely responsiveness and patient-care assessment activities.

6. Ability to move quickly in response to center needs.

7. Constant and frequent judgment and response.

8. Occasional judgment and response to disasters or emergencies, actual events, or drills.

Working Conditions (Environmental)

1. Well-lit and ventilated, with non-hazardous and hazardous equipment.

2. Category III: involves occupational exposure to blood and other potentially infectious body fluids and materials.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have experience with Pain Management & Physical Therapy driven medical offices?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English, Spanish (Required)

Ability to Commute:

• Brooklyn, NY 11216 (Required)

Ability to Relocate:

• Brooklyn, NY 11216: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $21