Neighborhood Tech Help Program Coordinator

Neighborhood Tech Help Program Coordinator Application Deadline : 14 February 2025Department : Branch Services & ProgramsEmployment Type : Full TimeLocation : Stephen A. Schwarzman BuildingReporting To : Adriana Blancarte-HaywardCompensation : $58,000 - $62,000 / yearDescription OverviewThe New York Public Library’s Community Outreach and Engagement (COE) department is seeking a program coordinator to support community outreach and the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH). The program coordinator will manage up to 15 part-time neighborhood tech help and outreach staff who will engage with the community through outreach and by providing basic technology assistance to individuals who need coaching in introductory digital skills and / or access to affordable home internet service and internet-capable devices in order to become effective home internet users in the Bronx and Manhattan.The Program Coordinator reports to the Senior Manager, Community Outreach and Engagement to ensure the smooth execution and development of NTH programming and targeted community outreach. They will liaise with external organizations to make offsite programming available in person and coordinate with internal departments to produce a range of NYPL patron-centered community outreach events and activities. They must have excellent organization and people management skills, and the ability to juggle multiple priorities and personalities with ease.This is a grant-funded position funded for 15 months.Responsibilities We are looking for someone we can count on to : Own : Build and supervise a team of NTH Outreach AssociatesEstablish community partnerships to support the goals of the NTH program and NYPL outreachManage communication with part-time tech help staff and address patron or branch needs through feedbackSupport program goals to ensure a successful launch and implementation of the neighborhood tech help programTeach : Neighborhood Tech Help staff how to plan and implement effective outreach tacticsNeighborhood Tech Help staff members how to access tools and resources needed to serve the public efficientlyLearn : COE strategic priorities, to be immersed in the services providedInternal and external resources that benefit the communityImprove : Digital literacy services provided in underserved communitiesInternal and external partnerships to coordinate event logistics, increase learning goals, and usage of the department’s servicesSome expectations for this role are that within : 1 month , this person will : Understand the objective and goals of the NTH programBe familiar with the Library’s programs, services and communities.Identify suitable community spaces for NTH programming, and initiate at least one community partner agreement3 months , this person will : In collaboration with the Senior Manager, recruit Lead NTH Outreach Associate and NTH Outreach AssociatesConduct and evaluate at least one test NTH program in one of the priority locationsIdentify suitable community spaces for NTH programming, and initiate at least one community partner agreement in all three target neighborhoods6 months and beyond , this person will : In collaboration with the Senior Manager, fill the majority of NTH Outreach Associate positionsDevelop a schedule of NTH outreach programs in all three target neighborhoodsRequired Education, Experience & Skills Required Education & CertificationsBachelor’s degree and two years of relevant work experience, or in lieu of a Bachelor’s degree 2-3 years of relevant work experience.Required ExperienceSuccessfully demonstrated public service experience delivering tech help with the ability to work well with diverse patrons.Strong computer skills and knowledge of using Microsoft Office programs and Google Drive products.Required SkillsExperience in community outreach and engagement in diverse communities and a commitment to DEIA.Knowledge of current technology platforms and devices.Demonstrated ability to work well in a team atmosphere and independently under minimal supervision.Excellent time and detail management and communication skills—written and verbal—for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.Flexibility and willingness to travel frequently within the NYC Metro area.Managerial / Supervisory ResponsibilitiesThis position will hire, develop and lead a team of hourly service-based staff.Preferred Qualifications Preferred QualificationsProject and program management experienceSupervisory experienceUnderstanding the reading and writing of impact reports and evaluation metricsFamiliarity with best practices for community engagementFluent in conversational, reading and writing skills in Spanish.Core Values All team members are expected and encouraged to embody the NYPL Core Values : Be Helpful to patrons and colleaguesBe Resourceful in solving problemsBe Curious in all aspects of your workBe Welcoming and InclusiveWork EnvironmentOffice settingPublic library settingOutdoor and public settings will often be required.Other workshop and public speaking environmentsPhysical DutiesMay involve some light physical labor such as the moving and lifting of supply boxes or program supplies up to 40 lbsRequires travel within NYCPre-Placement Physical Required?NoUnion / Non UnionNon-UnionFLSA StatusNon-ExemptScheduleMust have flexible availability, including evenings and weekends as needed, willing to travel to various locations, as needed.35 hours per weekThis job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.The New York Public LibrarySalary StatementAt the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such as the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.Union Salaries are determined by collective bargaining agreement(s).#J-18808-Ljbffr

Salary : $58,000 - $62,000