Senior Employment Security Clerk (Hourly) - Albany CDTCC

Description

Duties Description

As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;

• Accept and process both original and continued claims for Unemployment Insurance.
• Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits as well as instructing claimants on the requirements and methods of certifying for benefits.
• Determine the need for further fact-finding and place claims on hold pending further investigation
• Work a variety of reports
• Provide excellent customer service and decrease flow-out
  
  

Qualifications

Minimum Qualifications

60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.

• Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
  
  

Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor.

Preferred Qualifications

Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments

Work hours to be discussed at the time of interview.

Telecommuting options will be discussed at the time of interview.

Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

We Offer a Comprehensive Benefits Package, Including

• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
  
  

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.