Tax Compliance Agent 1 (NY HELPS)

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Note: This position may be filled as a one-year traineeship. Tax Compliance Agent Trainee 1 starting salary is $51,857. Advanced Placement in a traineeship is at the discretion of the hiring agency.

Non-Competitive Minimum Qualifications:

Tax Compliance Agent Trainee 1:

• Two years of full-time experience in which 50% or more of your time was spent dealing with the general public; OR
• Two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment; OR
• 30 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public; OR
• 60 semester credit hours of college-level study.

Note: You MUST indicate the percentage of your time dealing with the general public.

Tax Compliance Agent 1:

• Three years of full-time experience in which 50% or more of your time was spent dealing with the general public; OR
• Three years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment; OR
• 30 semester credit hours of college-level study AND two years of full-time experience in which 50% or more of your time was spent dealing with the general public; OR
• 60 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public.

Note: You MUST indicate the percentage of your time dealing with the general public.

Competitive Minimum Qualifications:

• Candidates must be current NYS employees eligible for a 70.1 transfer in accordance with Civil Service Laws, Rules, and Regulations; OR
• Reachable on the appropriate Civil Service Eligible List for this title and location; OR
• If eligible via 55 b/c please provide a copy of your active letter of eligibility with your response.

Duties Description

The incumbent must be able to perform the following essential functions:

• Navigate various systems and applications to access and interpret information, update records, create documents, prepare reports and forms, and research and enter data;
• Analyze information and facts pertinent to the case, including financial statement applications and other documents, determine a logical conclusion and proceed accordingly;
• Communicate effectively, both verbally and in writing, with the public, taxpayers, representatives, and Department personnel, by responding to inquiries either in writing or by telephone;
• Create and issue legal documents, such as warrants, levies, and income executions, to enforce collection of delinquent taxes;
• Interpret and apply the Tax Laws of New York State, Civil Practice Law and Rules (CPLR) and the policies and procedures of the Civil Enforcement Division with respect to the collection of delinquent taxes;
• Work independently and exercise good judgment in monitoring multiple work assignments;
• Be detail-oriented and organized;
• Demonstrate initiative and self-motivation;
• Develop and use strong analytical skills; ?
• Effectively and efficiently manage a collections case load based on unit policies, procedures and the Tax Law;
• Adhere to the secrecy provisions and confidentiality rules of the Federal and New York State Tax Law; and
• Adhere to the Department rules and policies including Code of Conduct, ethic practices, time and attendance rules and regulations.

Additional Comments

Work hours and telecommuting to be discussed at the interview.

This position is located in Albany, NY.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.