Taxpayer Services Specialist 1 (NY HELPS)

Description

Duties Description

Under higher level supervision, the Taxpayer Service Specialist 1(TSS 1) must be able to perform a

variety of administrative and paraprofessional activities that support the work in the Office of Real

Property Tax Services.

The incumbent must be able to perform the following essential functions:

• Perform a variety of administrative and paraprofessional activities that support the work of the
  
  

Office of Real Property Tax Services.

• Serve as a member of a team charged with developing user requirements, procedures and/or
  
  

testing of new or revised processing systems.

• Collaborate in the execution of test conditions to evaluate the accuracy of the system.
• Collaborate in the analysis of defects in systems and recommend solutions to address the
  
  

defect(s).

• Multitask and prioritize assignments; organize workload and files for all assignments.
• Be detail-oriented and follow through with all aspects of assignments through completion.
• Organize and maintain files, spreadsheets; create reports and organizational charts.
• Communicate effectively via written, telephone and face-to-face contact with Department staff
  
  

and management.

• Cross train with other staff and provide back-up if necessary.
• Provide program and technical assistance.
• Maintain confidentiality of information; exercise patience and good judgment in dealing with
  
  

internal/external customers.

• Adhere to the time and attendance rules and regulations of the Department.
  
  

Qualifications

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-competitive Minimum Qualifications

• Taxpayer Services Specialist Trainee 1
  
  

Associate’s degree or completion of 60 semester credit hours

• Taxpayer Services Specialist Trainee 2
  
  

Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.

• Taxpayer Services Specialist 1
  
  

An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.

This title may be filled as a two year traineeship:

• Trainee 1, equated to SG- 11: Starting salary $44,169
• Trainee 2. Equated to SG-13: Starting salary $49,363
• Journey level Taxpayer Services Specialist 1, SG-14: Starting salary $52,198
  
  

PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.

Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.

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Competitive Minimum Qualifications

• Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.
  
  

OR

• Reachable on the appropriate eligible list for this title and location.
  
  

Additional Comments

This position is located in Latham, NY at our Wade Road office.

PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.