Administrative Coordinator

Job Title: Administrative Coordinator

Grade: 16

Salary: $59,228- $61,005

The Research Foundation for Mental Hygiene is seeking a qualified candidate to fill a full-time Administrative Coordinator position to support the implementation of CTI and Safe Options Support (SOS) Teams - and other identified training topics for the benefit of adults and families across the state of New York. This position is within I CONECT at the Center for Practice Innovations (CPI) and receives guidance from the CTI Supervisor and I CONECT Director as well as oversight from the NYS OMH Bureau of Rehabilitation Services, Treatment, and Care Coordination.

CTI Teams are modeled on Critical Time Intervention, an evidence-based model that is a time-limited, phase-based care management approach focused on enhancing continuity of care during transitional times, for example from a hospital to community. CTI promotes community integration, self-advocacy, and access to ongoing support by helping individuals develop and utilize strong ties to their professional and non-professional support systems during and after transition periods. CTI includes assertive outreach and engagement with individuals in higher-level of care settings, as well as in the community, with a focus on addressing key social care needs at the individual level. A critical aspect of this program is the partnership between CTI Teams and hospitals (inpatient psychiatry units, emergency departments, and CPEPs), as well as the knowledge of, and expertise in, connections to outpatient services and supports.

The SOS Teams are trained to engage with service recipients to provide safe housing and help them develop self-management skills on their journey to recovery. They also utilize the aforementioned CTI approach which helps people with mental illness as they transition from street homelessness to stable housing. CTI promotes community integration, self-advocacy, and continuity of care by ensuring that the recipient has strong ties to their support systems during these critical periods. SOS teams will provide coordinated care transition activities and support for up to 12 months, pre- and post-housing placement, starting from the time of referral through transition to community housing, treatment and supports.

This position requires a highly organized individual with excellent data, administrative and communication skills, who can work effectively with a diverse group of stakeholders across state and city government, behavioral health providers, internal CPI/NYSPI departments, units, initiatives, and external vendors.

The Administrative Coordinator reports directly to the CTI Supervisor and the Director of the Care Management Institute - I CONECT. The successful candidate will also work closely with CPI's Director of the Online Assistance Unit on matters related to the institute's website virtual pages and the CPI learning management system. Additionally, the successful candidate will work with CPI's Associate Director, who oversees CPI's data group.

Work Location: This position is fully remote but does require some in person training and consulting (candidate must be located in NYC metro area).

Duties and Responsibilities:

Duties are related to the management of the Care Management Institute and include (but are not limited to)

• Working closely with director in developing the CTI Supervisor and the Director of the Care Management Institute - I CONECT
• Coordinate times for workgroups and steering committees with OMH, CPI, DOMHM, and other stakeholders.
• Schedule meetings with institute internal and external stakeholders.
• Coordinate all training activities with care management implementation specialists and facilitate communication with the Online Assistants Unit. Work with OAU on LMS Virtual Platform.
• Work with CPI's module development unit, subject matter experts, OMH, vendors, and others insure that new online training modules are developed and made available to learners.
• Schedule interactive learning community meetings, webinars, training sessions, consultations, and support calls. Support the development of pre and post evaluations, surveys, and questionnaires for ongoing data collection.
• Plan and set virtual meetings and F2F meeting/conference spaces.
• Support director in reviewing CPI's currently existing online training modules and recommend what is relevant for this Institute.
• Participate on the design and creation of marketing materials for institute learning community meetings, webinars, training sessions, consultations, and support calls.
• Establish system of CEU's and prepare continuing education approval request paperwork.
• Maintaining care management institute provider lists.
• Enroll learners into CPI's learning management system so that they can access online training modules and other resources.
• Writing/editing newsletters and news briefs.
• Develop and update web pages.
• Compile and analyze data and creating reports (such as pilot reports, annual reports.)
• Set travel arrangement for all institute members.
• Order office supplies and processing bills.
• Track the payments of consultants, invited guests, and training groups

Minimum Qualifications:

• Master's degree in a related field or a Bachelor's degree in a related field and 2 years of related experience.
• A minimum of (1) year in data collection and visualization software (e.g., Qualtrics and Tableau)
• A valid driver's license is required. Must be able to participate in overnight, statewide travel as needed.

Preferred Qualifications:

• Degree in Social Services
• 6 months of experience with CQI
• 6 months experience in an academic administration
• 6 months experience with streaming platforms (e.g., ZOOM).
• A minimum of 1 year of experience in Microsoft Office Software (Outlook, Word, Excel, PowerPoint, Publisher), Adobe Acrobat Pro, and other e-learning platforms.

Work Location: Remote position based out of 1051 Riverside Drive, New York, NY 10032

To Apply: Submit an application through our website at https://nyspi.applicantpro.com/jobs/. Please note only applications submitted through our website will be considered.

The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Employer/Minority/Women/Disabled/Veteran Employer. VEVRAA 41 CFR 60-300.5(a) compliant.

Salary : $59,228 - $61,005