What are the responsibilities and job description for the Energy Efficiency Outreach Specialist position at New York Technology Partners?
Job Details
This position is responsible for outreach and education activities to promote the energy efficiency programs directed at end customers, contractors, manufacturers, distributors, engineers, architects, and others who provide energy efficiency equipment or services.
- Engage, train and support contractors/engineering firms/consultants/distributors as program allies within the Commercial & Industrial Programs
- Foster relationships with program allies to maximize the number and size of their submitted projects.
- Develop projects directly with our client’s customers.
- Keep our client’s Customer Account Representatives informed on projects provided to the Outreach team as referrals.
- Field industry events on behalf of TRC and client
- Oversee projects submitted by their customers/program allies.
- Work with an assigned Case Manager to help gather required information/documentation to close out a project.
- Place outbound calls to new and existing customers to meet assigned energy saving targets.
- Manage field time effectively with customer or Program Ally visits.
- Develop and deliver program presentations to spur project activity.
- Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion.
- Work with building owners, property managers and / or facility engineers to provide energy efficiency advice and assistance in participating in energy efficiency programs.
- Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
- Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required.
- Discuss technical elements of energy consuming equipment—i.e., lighting, HVAC, hot water systems.
- Enter data into spreadsheets and databases to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as required.
- Maintain professional appearance appropriate for a representative of our organization and the utility.
- Build quick rapport with customers or program allies. Quickly initiate conversations with customers on site regarding energy usage at the facility.
- When required, provide written summary reports directly to the customer, and summary reports to the TRC Outreach Manager.
- Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year.
- Attend weekly virtual team meetings to discuss progress to goals and monthly in-person workshops with the TRC Outreach Manager.
- JOB SKILLS
- Ability to decipher technical jargon and effectively communicate those terms to individuals of varying skill levels.
- Ability to handle a high volume of clients and suppliers.
- Highly-polished communication skills—written and oral.
- Ability to transition quickly between tasks.
- Solid problem-solving capabilities.
- Creativity and attention to detail.
- Team player with positive attitude and ability to work effectively with different teams.
- Solid computer skills, including proficiency in MS Word, Excel, and PowerPoint.
- Willingness to travel up to 50% of the time, occasional overnight.
- Site visits will require physical activity for extended periods of time, including but not limited to, standing, walking with occasional, climbing, kneeling, and related field work as required. Field work may require exposure to in indoor and outdoor environmental conditions. This may or may not include extreme temperatures. Follow safety and health policies for site visits.
- Will travel within Client’s New Jersey territory and must have reliable transportation.
- Must have a valid driver’s license and a clean driving record.
- Responsible for maintenance and fees of the transportation vehicle.
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