What are the responsibilities and job description for the Case Manager position at Newcap, Inc.?
At Newcap, Inc., we are driven by our mission to empower individuals to overcome poverty and achieve economic security. As a private nonprofit Community Action Agency, we work to create thriving communities where everyone has the opportunity to live with dignity and hope.
Join our team and make a meaningful impact—together, we’re helping transform lives!
We are seeking a dedicated and compassionate Success Coach (Case Manager) to support individuals and families in achieving their goals. Using the Whole Family Approach and Family-Centered Coaching Principles, you will guide clients in securing housing, employment, and essential resources to improve their lives.
What You’ll Do
- Provide direct coaching to clients and families, meeting them where they are.
- Offer education, guidance, and referrals tailored to each client’s unique needs.
- Collaborate with internal teams and funders to maximize positive client outcomes.
What You Need
Required
- Strong communication and customer service skills.
- Experience providing resources to families.
- Ability to make independent decisions based on funder and agency requirements.
- Valid driver’s license
Preferred
- Associates Degree in Human Services or related field.
- Experience with workshop development.
- Background in community outreach and event coordination.
Competencies We Expect
- Problem Solving- Ability to identify challenges and implement solutions effectively.
- Attention to Detail- Strong organizational skills to complete tasks thoroughly.
- Proactivity- Willingness to take initiative and address challenges immediately.
- Process Improvement- Drive to enhance service delivery.
- Strong Communication- Ability to engage at all levels.
- Accountability- Take ownership of actions and outcomes.
- Critical Thinking- Using logic to make impactful decisions.
- Flexibility- Ability to adapt to changing work environments.
Why Join Newcap?
At Newcap, you’re not just starting a job—you’re becoming part of a mission-driven team that helps families and communities thrive.
We Provide
Stability: Full-time, year-round employment with a flexible workweek.
Generous time off: Over 4 weeks of paid time off, plus .
Comprehensive benefits: Medical, dental, and vision coverage for you and your family.
Retirement savings: 403b plan with company match and immediate vesting.
Employee wellness programs: Including disability coverage, health lifestyle savings, and more.
Professional development: Ongoing training opportunities and career advancement support.
Ready To Make an Impact?
Apply now and be part of a team dedicated to transforming lives and building resilient communities!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Language:
- Spanish and English (bilingual preferred/not required) (Required)
Ability to Commute:
- Shawano, WI 54166 (Required)
Work Location: In person
Salary : $20 - $22
