What are the responsibilities and job description for the Help Desk Administrator position at Newcap, Inc.?
At Newcap, Inc., we are dedicated to empowering individuals to overcome poverty and achieve economic security. As a private nonprofit Community Action Agency, we strive to build thriving communities where everyone has the opportunity to live with dignity and hope.
Join our team and help make a lasting impact—together, we transform lives!
We’re looking for a Help Desk Administrator to support our team by managing company hardware, mobile devices, software, printers, and office equipment. This role also oversees the scheduling and maintenance of our fleet vehicles while working closely with our outsourced IT vendor to ensure smooth operations.
What You’ll Do
IT & Technical Support:
- Provide first-line IT support for company computers, software, mobile devices, printers, and office equipment.
- Troubleshoot and resolve hardware and software issues.
- Manage user accounts, permissions, and access rights in collaboration with the outsourced IT vendor.
- Track and maintain an inventory of company hardware, software, and accessories.
- Assist employees with software installations, updates, and IT best practices.
- Coordinate with the outsourced IT vendor for more complex technical issues and system maintenance.
Fleet & Equipment Management:
- Oversee vehicle scheduling to maximize efficiency.
- Track and schedule regular maintenance, repairs, and inspections for company fleet vehicles.
- Maintain detailed records of vehicle assignments, usage logs, and service history.
- Ensure compliance with company policies regarding vehicle use and maintenance schedules.
Administrative & Operational Support:
- Document IT support requests and resolutions to maintain a knowledge base.
- Train employees on technology use, security best practices, and office equipment handling.
- Assist with office equipment setup, moves, and configurations.
- Support procurement and budgeting efforts for IT and office equipment needs.
What You Bring
- Experience in IT support, help desk services, or technical administration.
- Proficiency in troubleshooting computer hardware, software, and office equipment.
- Strong organizational skills to manage multiple tasks effectively.
- Excellent problem-solving skills and customer service mindset.
- Experience working with outsourced IT providers is a plus.
- Familiarity with IT asset management, ticketing systems, and software licensing is a bonus.
- Ability to maintain detailed records and schedules for fleet management.
Behaviors We Expect
- Problem Solving- Identify challenges, analyze solutions and implement strategies effectively.
- Attention to Detail- Maintain accuracy and efficiency in tasks.
- Proactivity- Take initiative and seek solutions without waiting for direction.
- Process Improvement- Continuously enhance workflows for better service delivery.
- Communication- Clearly and effectively communicate across all levels of the organization.
- Accountability- Take ownership of actions and outcomes with integrity.
- Critical Thinking- Make well-informed decisions based on data and client needs.
- Flexibility- Adapt to evolving priorities and challenges.
Why Join Newcap?
When you join Newcap means more than just taking a job—you become part of a mission-driven team that strengthens communities and directly supports families in achieving economic stability.
We Provide
- Stability: Full-time, year-round employment with a flexible workweek.
- Generous time off: Over 4 weeks of paid time off, plus .
- Comprehensive benefits: Medical, dental, and vision coverage for you and your family.
- Retirement savings: 403b plan with company match and immediate vesting.
- Employee wellness programs: Including disability coverage, health lifestyle savings, and more.
- Professional development: Ongoing training opportunities and career advancement support.
Ready To Make an Impact?
Apply today and become part of a team committed to transforming lives and building resilient communities!
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Holiday pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $22 - $28
