Vice President of Insurance

OVERVIEW: The Newcoast Vice President of Insurances is a visionary and results-driven leader responsible for driving financial performance, customer excellence, and strategic growth within the Newcoast Insurance Division. This role will lead all aspects of the insurance organization, including market expansion, customer retention, product innovation, operational efficiency, while cultivating synergies within MarineMax's broader ecosystem. The Newcoast Vice President of Insurance will be the key architect in shaping strategies that drive profitability, growth, and innovation, while embodying the mission and values of the organization.

• Champion Newcoast's mission, vision, and values in all actions, fostering a culture of excellence, integrity, and innovation.
• Lead by example to motivate and inspire teams across the organization, ensuring alignment with Newcoast's strategic goals and long-term vision.
• Develop and execute a comprehensive, forward-thinking marine insurance strategy that aligns with the overall business goals and responds to changing market dynamics.
• Drive expansion within the broader MarineMax ecosystem, leveraging synergies to identify cross-selling opportunities and create new revenue streams.
• Lead efforts to introduce innovative products, services, and offerings that enhance Newcoast's competitive positioning in the marketplace.
• Identify and capitalize on new marine insurance and personal lines business opportunities, both domestic and international.
• Collaborate with internal teams to ensure seamless customer experiences and prompt resolution of issues, driving high customer satisfaction (FANS) scores.
• Lead client engagement initiatives to ensure customer satisfaction, high policy retention rates and proactive account management with personalized service.
• Build and maintain strong relationships with key clients, stakeholders, and underwriters to meet their unique needs and provide tailored insurance solutions.
• Develop and implement best practices for underwriting and claims management, and policy issuance while maintaining a deep understanding of insurance regulations to ensure that the agency remains compliant with all federal and state laws and industry regulations.
• Establish and manage annual budgets for the insurance division, with a focus on achieving revenue, market share, and profitability growth.
• Set clear performance objectives, track KPI's, and conduct regular team member performance reviews to ensure targets are met or exceeded.
• Foster a culture of collaboration, accountability, and continuous improvement through regular training across the agency to enhance the team's technical expertise.
• Represent Newcoast in industry events, conferences, and forums, promoting the company's vision, leadership, and commitment to the marine industry.
• Project a professional and knowledgeable image to all customers and team members.
• All other duties and responsibilities as directed.

* Newcoast uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Key Result Areas:

• Budget Achievement & Market Share Growth
• Customer Experience Excellence (FANS)
• Team Topgrading & Development
• Outstanding Partner Relationships