What are the responsibilities and job description for the Operations Support position at Newfi?
Description
Operations Support
Emeryville, CA Support
Description:
Here we grow again!!
We are in need of an Office Manager/Operations Support Specialist, to help support our Operations Center.
Key Responsibilities:
- Assist with Responding to 50-90 daily emails from Sales, Opening, Processing, Underwriting and Closing (East and West divisions) with alerts, fails & warnings on the Mavent report – provide clear to proceed or not to proceed, correct issues to clear warnings & fails when applicable; coverage of Mavent when Sandy and/or Lorin are out of the office
- Maintain daily Mavent email log reflecting sender, issue & resolution
- Coverage when team members are out of office for daily Estimated Closing Date Next 7 Days – create report, send email, assist processors with any issues
- Coverage for daily Estimated Closing Date Next 2 Days, create report, send email, assist processors with issues relating to a late CTC
- Operational Issues
- Assist with clearing hard stops on files
- Reg B/ECOA violations and daily reminders to submit loans
- Coverage when team member is out of office prepare and send East & West daily email warnings when approaching 30 day deadline
- Coverage when team member is out of office prepare and send East & West daily emails for NOI violations and NOI deadlines approaching
- Coverage when team member is out of the office to assist with e-mail reminders for loans that are at DAY 5, DAY 8 AND DAY 9 to get them submitted to opening.
Requirements
Benefits:
- Competitive comp plan with salary
- 401k and full medical, dental, vision
- Leadership at your fingertips
Newfi Lending is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Visit us at www.newfi.com or www.newfiwholesale.com
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. The Company reserves the rights to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles, as it deems necessary to meet the needs of the business.
