What are the responsibilities and job description for the IT Support Technician position at Newfront?
Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized - until now.
Newfront is building the modern insurance experience.
We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.
Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.
Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.
The IT Support Technician is responsible for providing professional, customer-centric support for the whole organization here at Newfront. You have strong organizational and interpersonal skills, the ability to support all day-to-day IT support activities, and partner with the Sr. IT Support Specialist to help build a high-level IT Support Team.
This is a full-time in-office role that will support all Newfront employees. The expectation is that role will be in the San Mateo office 5 days a week. This person may be required to travel to other bay area offices and must have solid transportation.
What You'll Be Responsible For :
- Serve as the primary point of contact for IT support, providing assistance to both on-site and remote Newfront team members.
- Monitoring and triaging IT support requests from Slack and Jira Service Desk.
- Documenting detailed tasks and resolutions within our IT Service Desk ticketing system.
- Troubleshooting basic hardware and software related IT issues in person or via remote tools.
- Assisting the IT team with the onboarding and offboarding process.
- Ensuring IT best practices are utilized by our end users.
- Maintaining asset inventory, as well as managing company devices that will be used internally or distributed to our end users.
- Collaborate in the development and maintenance of documentation for supported applications and processes, ensuring clear guidelines for the internal IT team.
- Partner in creating hardware and software training guides to provide users with clear instructions on how to use and / or set up internal IT applications.
- Providing training on new and existing IT systems.
- Providing systems administration within all our cloud-based system software, which include Azure, Intune, O365, Kandji, Okta, AWS, and Vertafore.
- Supporting and presenting to incoming new hires at New Hire Orientation.
- Participating in larger IT projects and initiatives from our IT roadmap.
Qualifications :
Preferred Knowledge, Skills and Abilities :
Required Certificates, Licenses, Registration :
The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $59,600 and $74,500 / yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.
At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you're missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.
Salary : $59,600 - $74,500
