Commercial Servicing - Senior Associate

Reports To

Director, Loan Administration

Job purpose

The Senior Associate, Loan Administration, is responsible for ensuring NewPoint Real Estate Capital's compliance with investor guidelines, servicing agreements, loan documents, and service level agreements. Working in a team of 7-8 servicing professionals, the Senior Associate assists the Director, Loan Administration, in optimizing the use of technology, defining and implementing best practices, and consistently achieving Key Performance Indicators.

  Duties and responsibilities 

• Review loan and closing documents to establish new loans on the servicing system. Initiate monthly billing and generate welcome letters;
• Process incoming payments, reconcile discrepancies between amounts due and amounts received, review clearing accounts, and process daily wires;
• Update the servicing system with changes to loan structure, such as assumptions, modifications, or changes to borrowers and collateral;
• Monitor letters of credit, UCCs, reserves, and escrows;
• Research and resolve lender and borrower inquiries and issues;
• Ensure strict compliance with company policies and procedures. Continuously seek to improve existing processes;
• Meet all training requirements promptly;
• Contribute to the development and ongoing adherence to Key Performance Indicators;
• Lead and participate in servicing projects as needed; and 
• Other reasonable tasks and services in connection with your position.

  Qualifications 

• Bachelor’s degree in finance, real estate, or accounting preferred. MBA a plus;
• 3-5 years of commercial real estate loan servicing for multiple capital sources/investors, with a focus on Balance Sheet or Bridge lending structures;
• Strong understanding of commercial real estate finance, including various loan types, property types, and lenders;
• Proven experience in commercial mortgage servicing, preferably in a cross-functional team environment with knowledge in loan closing, boarding, billing, collections, and cash management;
• Proficiency in loan documents and document management;
• Knowledge of letters of credit, reserves, UCCs, and liens;
• Expertise in maturing loans and loan payoffs;
• Leadership and problem-solving skills in a fast-paced environment;
• Excellent verbal and written communication skills;
• Attention to detail, sense of urgency, and strong customer service orientation;
• Strong interpersonal skills and organizational awareness;
• MBA CCMS Level I and/or II certification a plus;
• Working knowledge of Enterprise! or a similar large-scale servicing system; and
• Medium to advanced MS Office skills.