What are the responsibilities and job description for the Newport Aquarium Guest Services Team Lead - Seasonal Part Time position at Newport Aquarium?
Job Details
Description
MAJOR DUTIES AND RESPONSIBILITIES:
This is a seasonal position with an end date in early September.
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.
Qualifications
0">
Skills
0">
0">
Preferred
Up-Selling
Some Knowledge
Point of Sales
Some Knowledge
Communication Skills
Intermediate
0">
Behaviors
0">
0">
Preferred
Leader
: Inspires teammates to follow them
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
:
0">
Motivations
0">
0">
Preferred
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
:
0">
Education
0">
0">
Preferred
High School or better.
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
Description
MAJOR DUTIES AND RESPONSIBILITIES:
This is a seasonal position with an end date in early September.
- Perform, adhere to, and implement all Herschend Enterprises' Core Values and Newport Aquarium Guest Services Standards, Policies, Procedures, and Safety Protocols to ensure safe and efficient guest services operation, while focused on delivering an excellent guest experience.
- Lead a team of up to 15 people a day (depending on the season). Responsible for the supervision of all guest services processes, procedures, and team members to ensure operational excellence is consistently achieved.
- Help Guest Services Management Team develop and monitor a highly motivated, positive, and productive team.
- Assist in evaluations and training of all Guest Services team members.
- Help implement new policies and procedures when needed.
- Responsible for the completion of incoming guest inquiries while also assisting and leading team members to answer incoming guest inquiries via email and/or phone.
- Handle comments, concerns and suggestions from team members and guests regarding the overall guest experience and Newport Aquarium policies and procedures.
- Provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner.
- Maintain knowledge of local activities, aquatic life, and all Newport Aquarium special events and promotions in order to properly notify and inform guests.
- Maintain and promote a positive, professional, and welcoming attitude as well as a well-kept appearance at all times.
- Must be self-motivated to work independently while continuing to be disciplined, reliable, and accountable.
- Ensure that safety is always kept as a number one priority while working at Newport Aquarium.
- Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
- Work with other team members and departments of Newport Aquarium to ensure effective communication is implemented at all times.
- Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium promotions, operations, policies, and procedures.
- Perform opening and closing duties.
- Make certain that proper operating procedures are being adhered to at all times, according to pre-determined guidelines.
- Must be able to work adjacent to and properly operate electronic Metal Detection Unit and hand held wands.
- Must be able to search bags, scan Guests, and deal professionally with any Guest that may need additional screening or has prohibited items in their possession.
- On a daily basis monitor and assure that:
- Team members are adequately trained and knowledgeable on various locations and the functions of each position.
- Locations are adequately staffed with trained and certified team members. Ensure all team members are receiving required breaks.
- All equipment, including PCI, VR, and the EVOLV systems, are properly checked and opening procedures are conducted before operation occurs.
- All required paperwork and reports are properly completed.
- Courteous, professional, and active leadership is always being displayed.
- Opening and closing procedures are appropriately implemented.
- Ensuring team members are in correct uniform and maintain a well-kept appearance.
- Ensure that hourly attendance is continually monitored and appropriate adjustments are made to provide the best Guest Experience possible.
- Emergency procedures, when necessary, are being safely implemented according to policy.
- Staff is providing the best Guest Experience possible.
- Perform other related duties as assigned by Guest Services Management Team.
- High school diploma or equivalent
- 18 years old or older
- Proficiency in Microsoft Outlook, Word, and Excel
- Must have strong public speaking skills and the ability to read, write and speak the English language (knowledge of other languages is a plus)
- Must have strong confidence with problem solving and troubleshooting potential changes and/or emergency situations
- Previous supervisory experience preferred. Previous guest services or retail experience preferred
- Ability to work a flexible schedule which includes evenings, weekends and/or holidays
- Successful pre-employment background screen
- Ability to remain on feet for long periods of time, climb stairs, bend and stoop
- Physical strength, including the ability to lift up to 25 pounds
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.
Qualifications
0">
Skills
0">
0">
Preferred
Up-Selling
Some Knowledge
Point of Sales
Some Knowledge
Communication Skills
Intermediate
0">
Behaviors
0">
0">
Preferred
Leader
: Inspires teammates to follow them
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
:
0">
Motivations
0">
0">
Preferred
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
:
0">
Education
0">
0">
Preferred
High School or better.
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
