Newport Aquarium Guest Experience Specialist - Seasonal Part Time

Description

MAJOR DUTIES AND RESPONSIBILITIES :

• This is a Seasonal position serving our Spring and Summer break periods : March 2nd through August 13th
• Perform and adhere to, Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
• Maintain a positive attitude and appearance at all times.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of Guest Service department.
• Work with other team members / departments of Newport Aquarium to ensure effective communication is implemented at all times
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events / promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills.
• Must be able to memorize and present tour scripts in a clear and pleasant manner, keeping it light and fun for every Newport Aquarium guest.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take direction from and work with animal husbandry team in daily husbandry duties and other duties assigned throughout the Guest Experience Operations.
• Must be able to educate on facts, encounters, and or tours many times a day for the guests of Newport Aquarium.
• Learn animal handling techniques and demonstrate the ability to do so.
• Perform other duties as assigned by the Guest Service Management Team.

QUALIFICATIONS :

PHYSICAL AND MEDICAL REQUIREMENTS :

WHAT YOU'LL GET :

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at : https : / / www.newportaquarium.com / Careers / Benefits / GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.

Qualifications

Behaviors

Thought Provoking - Capable of making others think deeply on a subject

Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills