What are the responsibilities and job description for the Newport Aquarium House and Grounds (Janitorial) Team Lead position at Newport Aquarium?
Description
MAJOR DUTIES AND RESPONSIBILITIES :
- Work with the Guest Services Supervisor in implementing and formulating policies and objectives to ensure the safest and most efficient way of cleaning the facility
- Follow and enforce all Newport Aquarium policies and procedures, and make recommendations to enhance the operation so as to ensure consistency and safety
- Lead, coach and guide a staff of up to 15 team members to ensure they maintain high morale and understand their role and its importance to the overall guest experience
- Observe, evaluate and review team member performance for compliance with department standards including tracking performance
- Help management develop, encourage, and monitor a highly motivated and productive team
- Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
- Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations so as to effectively answer questions from guests
- Handle comments, complaints and suggestions regarding policy and procedure from guests and hosts; escalate issues to management when necessary
- Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure guest excellence and satisfaction
- Maintain inventory of adequate supplies and assist in the ordering of all necessary products
- Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium activities and operations
- Maintain a positive and professional attitude as well as a well-kept appearance at all times
- Must be self-motivated to work independently while continuing to be disciplined, reliable, and accountable
- Perform all duties of House and Grounds employees including but not limited to mopping, sweeping, vacuuming, wiping walls, etc.
- Perform other related duties as assigned by the Guest Services management team
QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
WHAT YOU'LL GET :
You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at : https : / / www.newportaquarium.com / Careers / Benefits / GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.
Qualifications
Behaviors
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Leader - Inspires teammates to follow them
Motivations
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Skills
