Night Auditor/Front Desk Associate

Holiday Inn Beaufort, 2225 Boundary St, Beaufort, SC, 29902

Job Description

The Night Auditor/Front Desk Associate is responsible for providing exceptional customer service to guests during the overnight shift. This position is responsible for performing all front desk duties including check-in, check-out, answering phones, making reservations, and handling guest inquiries. Additionally, the Night Auditor/Front Desk Associate is responsible for performing all night audit functions including balancing the daily revenue, preparing reports, and ensuring the accuracy of all financial transactions.

Responsibilities

• Provide exceptional customer service to guests during the overnight shift
• Perform all front desk duties including check-in, check-out, answering phones, making reservations, and handling guest inquiries
• Perform all night audit functions including balancing the daily revenue, preparing reports, and ensuring the accuracy of all financial transactions
• Ensure the safety and security of guests and the hotel during the overnight shift
• Maintain a clean and organized front desk area
• Assist with other duties as assigned by management

Requirements

• High school diploma or equivalent
• Prior experience in a customer service or hospitality role preferred
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to work overnight shifts, weekends, and holidays as needed