What are the responsibilities and job description for the Gaming VIP Host position at Newport Racing & Gaming?
Summary
The VIP Host will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits.
Essential Duties & Responsibilities
- Develops new VIP players by fostering strong relationships through in-person interaction, player events, personalized notes, follow-up phone calls, email, etc.
- Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest's satisfaction.
- Ensures all hosted guests stay informed of all events and promotions, using all channels of communication.
- Organize and execute special events and participate in telemarketing efforts to confirm attendance.
- Attend off-property functions as a representative of the company in order to entertain or assist guests as required.
- Contact guests by calling, writing, or making personal visits to increase trip frequency.
- Award customers complimentary gifts / tickets / etc. based on gaming activity and program guidelines.
- Ability and willingness to spend long periods of time during shift on the casino floor interacting with both return guests and searching for non-carded new players to sign up for Player Rewards card.
- Perform other duties as may be assigned by department and / or company management.
Standards of Performance
Education, Training and Experience
Prerequisites : Available to work when needed, including weekends, holidays, and nights.
