What are the responsibilities and job description for the VIP Host position at Newport Racing & Gaming?
Summary
The VIP Host will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits.
Essential Duties & Responsibilities
The VIP Host will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits.
Essential Duties & Responsibilities
- Develops new VIP players by fostering strong relationships through in-person interaction, player events, personalized notes, follow-up phone calls, email, etc.
- Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest's satisfaction.
- Ensures all hosted guests stay informed of all events and promotions, using all channels of communication.
- Organize and execute special events and participate in telemarketing efforts to confirm attendance.
- Attend off-property functions as a representative of the company in order to entertain or assist guests as required.
- Contact guests by calling, writing, or making personal visits to increase trip frequency.
- Award customers complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
- Ability and willingness to spend long periods of time during shift on the casino floor interacting with both return guests and searching for non-carded new players to sign up for Player Rewards card.
- Perform other duties as may be assigned by department and/or company management.
- Must have a flexible schedule to fit business needs.
- Must be able to work in a fast paced environment while maintaining the utmost guest service.
- Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.
- Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
- Management abilities demonstrated in managing the VIP and premium players effectively.
- Responsible for maintaining accurate and thorough records and reports.
- Public relations and customer service skills.
- Maintaining interpersonal working relationships among all personnel.
- Maintaining strict confidentiality of guest information.
- Complete task in a timely manner and meets deadlines.
- Perform all job duties in a safe and responsible manner.
- 1-2 years' casino experience, preferably with a 4-year degree in a related field of equivalent work experience.
- Knowledge of OASIS Player Tracking System, Microsoft Products.
- Valid racing license.
