What are the responsibilities and job description for the VIP Host position at Turfway Park?
Summary
The VIP Host will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits.
Essential Duties & Responsibilities
- Develops new VIP players by fostering strong relationships through in-person interaction, player events, personalized notes, follow-up phone calls, email, etc.
- Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest's satisfaction.
- Ensures all hosted guests stay informed of all events and promotions, using all channels of communication.
- Organize and execute special events and participate in telemarketing efforts to confirm attendance.
- Attend off-property functions as a representative of the company in order to entertain or assist guests as required.
- Contact guests by calling, writing, or making personal visits to increase trip frequency.
- Award customers complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
- Ability and willingness to spend long periods of time during shift on the casino floor interacting with both return guests and searching for non-carded new players to sign up for Player Rewards card.
- Perform other duties as may be assigned by department and/or company management.
Standards of Performance
- Must have a flexible schedule to fit business needs.
- Must be able to work in a fast paced environment while maintaining the utmost guest service.
- Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.
- Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
- Management abilities demonstrated in managing the VIP and premium players effectively.
- Responsible for maintaining accurate and thorough records and reports.
- Public relations and customer service skills.
- Maintaining interpersonal working relationships among all personnel.
- Maintaining strict confidentiality of guest information.
- Complete task in a timely manner and meets deadlines.
- Perform all job duties in a safe and responsible manner.
Education, Training and Experience
- 1-2 years' casino experience, preferably with a 4-year degree in a related field of equivalent work experience.
- Knowledge of OASIS Player Tracking System, Microsoft Products.
- Valid racing license.
Prerequisites: Available to work when needed, including weekends, holidays, and nights.
