IT Administrator

NewPower Worldwide is looking for an experienced IT Administrator to join our dynamic IT team. The ideal candidate will have a strong background in Microsoft Office 365 administration, Azure AD, and Microsoft Entra ID, alongside expertise in Unifi Networking and AWS cloud services. This role will support our expanding global infrastructure and provide advanced technical support to our staff.

Key Responsibilities:

• O365 Administration:
• Manage Microsoft Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
• Implement and manage security policies, compliance settings, and data governance within O365.
• Azure AD & Microsoft Entra ID:
• Administer Azure Active Directory and Microsoft Entra ID for identity and access management.
• Handle user account lifecycle management, including provisioning, de-provisioning, and access reviews.
• Unifi Networking Administration:
• Oversee the configuration, maintenance, and troubleshooting of Unifi network devices, including routers, switches, and access points.
• Monitor network performance and ensure high availability and security.
• AWS Administration:
• Manage AWS services such as EC2, and S3
• Implement security best practices, manage instances, and monitor AWS resources for performance and cost optimization.
• Security Best Practices
• Implement and review security policies across IT infrastructure.
• Conduct security assessments and manage security incidents.
• Maintain up-to-date knowledge of security threats and mitigation strategies.
• Help Desk Support:
• Provide first and second-level support for end-user issues, escalating when necessary.
• Diagnose and resolve software, hardware, and network issues in a timely manner.
• Participate in knowledge base development and documentation of procedures.

Skills & Qualifications:

• Required:
• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• At least 3-5 years of experience in IT support
• Strong knowledge of Office 365 administration.
• Experience with Azure AD and Microsoft Entra ID.
• Proficiency in managing Unifi networking solutions.
• Understands AWS administration experience, particularly with core services.
• Excellent troubleshooting and problem-solving skills.
• Good communication skills, both written and verbal, with the ability to explain technical issues to non-technical staff.
• NewPower is a global company. This role may require occasional after-hours support for system upgrades, or emergency issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Preferred:
• Experience with ITIL or similar service management frameworks.
• Knowledge of additional cloud platforms or virtualization technologies.
• Have used a ticketing system to track issues

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Preferred)

Ability to Commute:

• Nashua, NH 03062 (Preferred)

Work Location: In person