Regional Manager

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Regional Manager is responsible for managing a team of loan originators.

Direct Reports

• Sales Managers
  
  

Principal Duties

• Manages loan originator and Sales Manager sales performance, motivation, scheduling, training, and administration of policies/procedures.
• Continually assess development and training needs and recommend programs to develop and motivate the team. Team huddles, one on one coaching, and collaboration with other channels are all foundational – in addition to any offerings from the corporate Training team.
• Create a talent pipeline from new team members to top performers, sales leaders, sales in other channels and ultimately succession planning.
• Interview, hire, counsel and ensure support of management team. Work with recruiting team to continue upgrade and build our team.
• Maximize the retention opportunity of every Newrez customer in our portfolio.
• Take appropriate action to improve performance in every aspect of the business – culture, efficiency, customer service, conversion metrics, and profitability.
• Develop and continually reinforce the partnership with our Operations team to optimize every element of the process and experience. This includes knowledge of our team members, intentional relationship building across teams and daily celebration of what success looks like.
• Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NewRez program guidelines.
• Reviews sales pipeline on daily/monthly basis to achieve monthly sales goals.
• Assists in training/development of loan originators to function in all aspects of loan originations and selling techniques in a sales environment with marketing-supported leads management.
• Works with leadership to achieve team/department goals.
• Maintains personal and team compliance with NewRez Code of Conduct.
• Keeps informed of developing trends in the industry.
• Performs related duties as assigned
  
  

Education And Experience Requirements

• Bachelor’s Degree preferred
• Leadership experience working with management level employees in multiple markets required.
• 5 plus years in the mortgage industry required, Purchase or Direct to Consumer preferred.
• 5 plus years management experience required.
  
  

Knowledge, Skill, and Ability Requirements

• Knowledge of mortgage industry, regulatory environment, and financial markets.
• Proven experience in building, leading and guiding a motivated sales team.
• Strong managerial, organizational, and problem-solving skills with ability to multi-task.
• Demonstrated leadership, enthusiasm, and ability to recruit and motivate others.
• Distributed Retail sales experience required.
• Problem Solver, significant experience developing and implementing solutions.
• Results Driven, with strong analytical, project management and financial acumen; mid to advanced excel and Microsoft office skills.
• Ability to maintain confidentiality at all times.
• Outstanding Communicator, with exceptional people skills and ability to work cross functionally at the senior leadership level, persuasive presenter with strong public speaking skills.
  
  

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection