Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Sales Manager is responsible for successful management of a team or teams of mortgage loan originators in a Consumer Direct call-center environment, achieving call center volume and unit objectives.
Direct Reports
Principal Duties
Manages teams' sales performance, motivation, scheduling, training and administration of policies / proceduresOriginates and maintains personal loan productionOriginate mortgage loans by responding to company-provided leads via phone in a timely mannerEnsures originations team is presenting loans at appropriate rate, amounts, terms that comply with NewRez program guidelinesReviews sales pipeline on daily / monthly basis in order to achieve monthly sales goalsAdvises and assists in resolution of customer complaints concerning any area of the companyAssists in training / development of loan officers to function in all aspects of the origination processTeaches sales techniques in an environment with company provided leadsWorks with the Call Center Regional Manager to achieve team / Regional goalsMaintains personal and team compliance with NewRez Code of ConductCollaborates with the Operations Department to assist in the flow of production / salesRecruits, interviews and selects loan originatorsParticipates in Corporate working groupsProvide superior customer service skillsStay informed of developing trends in the mortgage industryPerforms other duties as assigned by the Regional ManagerEducation and Experience Requirements
Must have three (3) to five (5) years of experience in the retail or call center mortgage industry as a Loan Officer and / or a managerTrack record of mentoring and promoting Mortgage ConsultantsExperience with phone / internet lead solicitationPrior management experienceRelevant experience in selling mortgage products in the finance company / mortgage industry preferredKnowledge, Skill, and Ability Requirements
Ability to supervise workflow with focus on quality resultsAbility to work independentlyPositive team-building skillsPersuasive, selling communication skillsAbility to delegate in a positive style with thorough follow up skillsWork efficiently and accurately with proven success in a fast-paced environmentDetail-oriented with efficient focus on work activitiesA solid understanding of appraisals, title reports and product guidelinesWhile this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits :
Medical (including Health Savings Account & Flexible Savings Account)Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance PlanPerformance-based IncentivesPet InsuranceAdvancement OpportunitiesNewrez NOW :
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choiceEmployee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employeeNewrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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