Servicing Operations Manager (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Servicing Operations Manager is responsible for overseeing and coordinating the day-to-day activities and support processes and optimizing various operational functions within the organization. This role requires strong leadership, problem-solving, and project management skills to ensure the efficient delivery of support services to different departments. The role collaborates closely with cross-functional teams to ensure efficiency, effectiveness, and profitability, while enhancing processes, meeting performance objectives, and contributing to the overall success of the organization.

Principal Duties

• Develop and implement operational strategies to improve presentations, processes, and procedures.
• Work to optimize resource utilization, including personnel, equipment, and materials.
• Identify areas for process improvement and efficiency enhancements.
• Implement best practices and new processes to streamline operations.
• Find cost-saving opportunities, expense reductions and control expenditures.
• Ensure timely and cost-effective delivery of presentations, client materials and sales products.
• Generate presentations, reports and analyze data to track operational performance and identify areas for improvement.
• Use data-driven insights to make informed decisions.
• Communicate with Operational departments and senior management to align operational goals with the overall organizational strategy.
• Identify opportunities to streamline and enhance operational processes, ensuring efficiency and effectiveness. Sets expectations for turn times and productivity at an individual and department level.
• Collaborate with other departments (e.g., business units) to ensure seamless operations and alignment with organizational goals.
• Create and track Business Unit Scorecards; Maintain up-to-date organizational charts.
• Manages relationships with all internal and external customers.
• Performs related duties as assigned by management.
  
  

Education and Experience

• Bachelor’s degree in business, marketing, communications, or other relevant field
• 6-8 years’ mortgage banking experience.
  
  

Knowledge, Skills, And Abilities

• Strong interpersonal, oral and written communication skills including the ability to effectively communicate with people at varying levels of the organization.
• Strong composition abilities, organizational skills, and attention to detail.
• Strong Microsoft Office skills to include MS Word, Excel & PowerPoint
• Ability to develop and maintain effective relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
  
  

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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