Rehab Administrative Specialist

NewView's Mission: We empower individuals who are blind or have low vision, maximizing their opportunities for independence through all stages of life.

NewView Values:

• Commitment to Empower
• Driven by Excellence
• Compassion is Key
• Leaders who Inspire

POSITION DESCRIPTION

Position title: Rehab Administrative Specialist

Department: Rehab Classen and Tulsa location

Reports to: Practice Manager

FLSA Classification: Non-exempt

Position Summary: This position is responsible for performing clerical tasks, answering and transferring calls internally, greeting visitors for meeting with management, marketing, and tours. Distributing and receiving office correspondence.

Essential duties and responsibilities (3-5 core functions representing 80% of time spent):

• Responsible for processing all incoming referrals including mailing of new patient paperwork for the clinic, verifies benefits eligibility and insurance coverage, insurance authorizations and completes the patient intake process.
• Responsible for provider schedule by utilizing the recall list as well as looking for appropriate opportunities to move scheduled new patients and follow up patients appointments forward to fill open time slots.
• Completes client check-in and registers patients.
• Index incoming faxes by utilizing and following established protocols.
• Assist in revenue cycle management by verifying patient demographic information, verifying insurance coverage and collecting for any patient co-pays, deductibles or past due balances.
• Checks out patients at the end of each visit, helps the patients complete the patient satisfaction survey and schedules any follow-up appointments.
• Assists with maintaining the referring doctor and PCP database.
• Responsible for answering calls and routing clients to appropriate staff.
• Adheres strictly to rules and regulations pertaining to confidentiality.
• Facilitate calls for medical information from doctors offices, insurance carriers and Medicare.
• Responsible for notifying the billing department for any authorization needed.
• File and mail letters out to patients and referring providers.
• Must wear all protective equipment required by department.
• Must follow all company policies and procedures including departmental safety policies.
• Maintaining the data base and reporting to Marketing all OPT OUT emails.
• Performs all other duties as assigned.

Qualifications (Minimum education, experience, training, licensure, certification):

• Requires HS diploma or equivalent plus 3 years of experience as a clinic receptionist.
• Experience to include computer knowledge and general office procedures and record keeping.
• Must have a working knowledge of health insurance including copayments, deductibles, insurance allowable and patient responsibility.

Physical Requirements:

Based on the job duties the following is/is not required:

Seeing Required: ____X______ Not Required: __________

Hearing: Required: ____X______ Not Required: __________

Other: Required: __________ Not Required: __________

Please rate the overall physical requirements of the job by checking one of the definitions below:

X Sedentary Work Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

NewView Oklahoma is an Affirmative Action Employer - EOE/AA Minority/Female//Disabilities/Vets