Overview
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC / R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Role
The Account Program Specialist is responsible for day-to-day customer experience and interactions. This role ensures that customer satisfaction and engagement are maintained at high levels, and that all customer-related processes and interactions are executed efficiently and effectively.
Company Benefits
- Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training.
- Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
- Dental & Vision Coverage - Prioritize your overall health with added benefits.
- Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
- 401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
- Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO).
Min Compensation USD $47,000.00 / Yr. Max Compensation USD $75,000.00 / Yr. Responsibilities
Engages with customers daily to ensure high satisfaction and resolve concerns promptlyBuilds and maintains relationships with key customer contacts and decision-makersActs as the main point of contact, addressing and resolving customer issues in a timely mannerImplements strategies to enhance customer engagement and satisfactionAnalyzes customer feedback and data to identify opportunities for improvementCollaborates with internal teams to ensure customer needs are met and exceededProvides regular updates and reports on customer experience metrics and performanceIdentifies and capitalizes on opportunities to improve customer engagementEnsures compliance with relevant policies, procedures, and regulationsProactively communicates to ensure customer satisfaction with current servicesSupports Strategic Account Managers (SAMs) in identifying strategic growth areasManages billing, AR, and provides updates, including ETAs and notes, in a systematic mannerEnsures adherence to preventative maintenance schedulesAttends monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topicsCompletes assigned tasks in a safe, accurate, thorough, and alert mannerUpholds Company policies and proceduresWorks in a professional manner with managers, supervisors, coworkers, customers, and the publicOther related job duties as assignedQualifications
Intermediate proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.)Excellent communication and presentation skillsAbility to develop and maintain strong customer relationshipsAbility to operate with a high degree of autonomy and professionalismExceptional collaborative team-oriented communication skillsAbility to interface across all levels of the organizationDemonstrate strong customer service skills and ability to proactively address customer issues and concernsAbility to organize and prioritize work schedules to meet deadlines and business needsAbility to thrive in a dynamic and fast-paced environmentAble to prioritize duties and manage multiple projects from start to finish with minimal supervisionMust possess the ability to take initiative to complete assignments and job responsibilities with minimal supervisionExceptional attention to detail and excellent organizational skillsEducation and Experience
High School diploma plus 1-3 years of Customer Service and / or call center experienceProven track record of driving customer satisfactionMust have strong relationship building skillsPrevious experience in HVAC Industry or other service business preferredPhysical Requirements
Continuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling, pushing / pulling, bending, and crouchingRarely requires climbingPandoLogic. Keywords : Strategic Account Manager - Sales, Location : Salt Lake City, UT - 84105 , PL : 596200646
Salary : $47,000 - $75,000
